Contact Customer Support

Notices

FAQ　193

  • bandai
  • id
Data Transfer
How to Transfer Game Data (Multi-Login)
Others
Is all game data that after logged in shared across multiple platforms (devices or game consoles) ?
How to Play & Controls
I want to change the Apple ID used to play the game on my device. What should I do?
Billing Related
【Web Store】I cannot use the Web Store.
Registration/Cancel
Data Transfer
I cannot use the Web Store
Others
Unable to Receive Twitch Drops Rewards
Purchase
How can I check if the items I purchased from the Bandai Namco Entertainment Web Store have been delivered to my game account?
Others
Only some of the Twitch Drops rewards were received, and the rest could not be claimed
Purchase
I attempted to purchase an item from both inside the game and from the Bandai Namco Entertainment Web Store but was unable to do so.
Data Transfer
I was told that I would receive 「Rainbow Diamonds」 if I entered and shared my account transfer ID and password.
How to Play & Controls
【Web Store】 Product Disappears After Pressing “Receive/Purchase”
Data Transfer
Can I transfer game data between different OS?
Data Transfer
【Data Link】　About the Procedure for Backing Up and Transferring Game Data Using an ID/Password
How to Play & Controls
Where Can I Enter the Promotion Code?
Data Transfer
How to Play & Controls
How to transfer game data to a new device?
How to Play & Controls
If I reach the limit for saving 3D models, will I still be able to create more?
How to Play & Controls
I uninstalled the app by mistake. Can I get my account back?
How to Play & Controls
How can I create a 3D model?
Data Transfer
【iOS】About Data Link Methods and Important Notes
Data Transfer
【Android】About Data Link Methods and Important Notes
Billing Related
What is the BandaiNamcoID?
Data Transfer
How can I transfer my game data to another device?
Data Transfer
「MY HERO ULTRA IMPACT」How can I transfer my game data to another device?
Data Transfer
How Can I link my game data.
Data Transfer
How Can I link my game data.
Data Transfer
[MY HERO ULTRA IMPACT] Can I transfer game data between different OSes?
Others
About Dragon Ball Official Site Inquiries
Data Transfer
What will happen if I uninstall the application?
Data Transfer
How to Transfer Game Data to a New Device
Data Transfer
【IF】 Can I transfer game data between different OS/PF?
Data Transfer
「MY HERO ULTRA IMPACT」Can I transfer game data between different OS?
Data Transfer
[With video] How can I transfer my game data to another device?
Data Transfer
[With video] How can I transfer my game data to another device?
Ways of utilization
What Is Xsolla?
How to Play & Controls
Is there any restrictions or penalties for saving or publishing prohibited 3D model data?
Data Transfer
How do I transfer the data to a new device?
Data Transfer
How do I transfer the data to a new device?
Data Transfer
[MY HERO ULTRA IMPACT] How can I transfer my game data?
Data Transfer
How can I transfer my game data?
Data Transfer
How can I transfer my game data?
Ways of utilization
Are there any restrictions on the number of times items can be purchased or their period of availability?
Ways of utilization
How do you check the number of items you currently have in a game?
How to Play & Controls
Even though I login to the app every day, my consecutive login bonus seems to have been cut short.
Ways of utilization
I want to cancel an applied promotion code.
Purchase
There is an item that cannot be purchased.
Troubleshooting
I have completed the survey but did not receive the rewards
Purchase
I cannot complete the purchasing procedure.
Data Transfer
How do I cancel/delete the data link settings?
Data Transfer
[Important] How do I migrate my data?
Data Transfer
What happens if I delete (uninstall) the app from my device?
Return to Customer Support TOP