(Google Play)DRAGON BALL Z DOKKAN BATTLE

News List

  • Notice2018/04/20 NEW!!

    Notice of leave period

    Google PlayCommon
    Notice2018/04/20 NEW!!

    Notice of leave period

    Google PlayCommon

    Notice of leave period


    ■Thank you for using our services.

    Due to the holiday period from May 3rd, 2018 to May 6th,2018 our office will be closing. Please refer to the following information for the furthur details;
     
    [Holiday Period]
    ●May 3rd, 2018(Thurs)--May 6th, 2018(Sun) JST
    ※As of the date above, inquiry is normally accepted.
     
    ■Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 7th,2018 onward.
    ■Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. 
    ■We appreciate for your patience and patronage.
    ■We apologize for the inconvenience.
  • Notice2016/09/07

    Function of Preventing accidental or unauthorized purchases (Recommended for parents)

    Google Play
    Notice2016/09/07

    Function of Preventing accidental or unauthorized purchases (Recommended for parents)

    Google Play
    You can help prevent accidental or unauthorized purchases on your device from Google Play Store app by setting Authentication.
    Authentication means certain information, such as a password, must be entered on your device to make a purchase.

    Thus, it is highly recommended that parents set Authentication to block unauthorized in-pp purchases made by your child(ren) or third parties.
     

    Please refer to Google Play Help for the detail of the procudure of Authentication setting through the following URL:
    https://support.google.com/googleplay/answer/1626831

    Thank you for your understanding.


  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     

No News

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  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • How can I link my data to my Facebook account?
    Data Migration
    The steps for data transfer through "Facebook Linking" are as follows:
     
    1. "Menu" --> "Device Transfer / Back Up" --> Log into Facebook from "Facebook Linking Back-up" page.
     
    2. The game data will be linked to Facebook after Logging into Facebook account.
     


    Notes:
    * Dragon Stones cannot be transferred between devices of different OS types.
    * The data of a quest in progress cannot be transfered if there is a quest still in progress.
    * When transferring data using your Facebook account, any pre-existing Device Transfer Code will become invalid. 
    * Please only attempt data transfer in a place with a steady network connection. The data may be transfered incompletely if the network connection is not steady.

    Thank you for your understanding.
     

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  • What OS are supported?
    Compatibility
    (1st Jun 2017)
    Recommended OS Version:
    Android 4.0.3 or later

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  • How can I transfer my game data to another device?
    Data Migration
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data is linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data migration.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issueed a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed everytime you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migraion through "Facebook Linking Back-up".

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There is not the target FAQ

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • I linked my data to my Facebook account. How can I transfer my data?
    Data Migration
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.
     
    Thank you for your understanding.
     

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  • How can I link my data to my Facebook account?
    Data Migration
    The steps for data transfer through "Facebook Linking" are as follows:
     
    1. "Menu" --> "Device Transfer / Back Up" --> Log into Facebook from "Facebook Linking Back-up" page.
     
    2. The game data will be linked to Facebook after Logging into Facebook account.
     


    Notes:
    * Dragon Stones cannot be transferred between devices of different OS types.
    * The data of a quest in progress cannot be transfered if there is a quest still in progress.
    * When transferring data using your Facebook account, any pre-existing Device Transfer Code will become invalid. 
    * Please only attempt data transfer in a place with a steady network connection. The data may be transfered incompletely if the network connection is not steady.

    Thank you for your understanding.
     

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  • What do I need to know about data migration by "Facebook Linking Back-up""?
    Data Migration
    Before you link your game data to your Facebook account on the app by "Facebook Linking Back-up", there are four things that we would like to inform as below::
     
    ・One game data can be link to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.
    ・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data migration.
    ・After you conducted data migration by "Facebook Linking Back-up", a Transfer Code that you created will be invalid.

    Thank you for your understanding.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Migration
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

    Thank you for your understanding.
     

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  • I do not know about my Facebook account information. What do I have to do?
    Data Migration