(Google Play)DRAGON BALL Z DOKKAN BATTLE

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Important2016/07/08

    About the issue that your purchase is not reflected

    Google Play
    Important2016/07/08

    About the issue that your purchase is not reflected

    Google Play
    Thank you for playing "DAGON BALL Z DOKKAN BATTLE".
     
    Please be informed that the purchase process of Dragon Stones may take a time to be reflected n the app (Maximum:2-3days). 
    In this case, please please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    If the Dragon Stones that you purchased have not been reflected after 2 or 3days, we would like to conduct an investigation.
    Threfore, we would like to have purchase information as below:
    [1]User ID
    [2]User name
    [3]Date and time of your purchase
    [4]Amount of purchase
    [5]Item name you purchased
    [6]Transaction ID / Order Number*

    *If your in-app purchase didn't go through correctly, please confirm your payment/purchase information as below:
    [1] login to Google Wallet  with your Google Account that is connected to the app;
    [2] display the purchase history;
    [3confirm the purchase information on the list.

     
    **If you have purchased items multiple times, please inform all of the items that have not been reflected in the app.
     
    We ask for your continuous support and patronage.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • How can I transfer my game data to another device?
    Data Transfer
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data will be linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete, deactivate, or forget the login information of your Facebook account, you will not able to conduct data transfer.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issued a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you transfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed every time you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migration through "Facebook Linking Back-up".

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  • What do I need to know about data transfer by "Facebook Linking Back-up"?
    Data Transfer
     For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:
     
    ・One game data can be linked to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.
    ・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data transfer.
    ・After you conducted data transfer by "Facebook Linking Back-up", a Transfer Code that you created will be invalid.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Transfer
    When you conduct data transfer through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

     
     

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  • I have received "active_record/record_not_unique" error and can't play the app.
    Others/Notes
    After a player finishes a quest, the player's device will send a request to our server. Then, the server will reply to the player's device.
    When the player's device failed to receive a reply from the server, "communication error" occurs on the player's 
    device.

    When 
    "communication error" occurs, we suggest players to press "Retry" so that the request can be sent from the device to the server again and
    the server will send back a reply to finish a "finished quest". 

    However, if 
    the player's device fails to receive the request for several times, "active_record/record_not_unique" pops up.

    If you experience the issue through wifi, please restart your device and turn off the router for a minute and turn on again.
    Also
    , please stay in places in which the good Internet connections available.
     
    Furthermore, If the error persists, we suggest the player try “Retry” for several times to improve the Internet connections.

     

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  • I linked my data to my Facebook account. How can I transfer my data?
    Data Transfer
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.

     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • How can I transfer my game data to another device?
    Data Transfer
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data will be linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete, deactivate, or forget the login information of your Facebook account, you will not able to conduct data transfer.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issued a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you transfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed every time you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migration through "Facebook Linking Back-up".

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  • What do I need to know about data transfer by "Facebook Linking Back-up"?
    Data Transfer
     For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:
     
    ・One game data can be linked to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.
    ・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data transfer.
    ・After you conducted data transfer by "Facebook Linking Back-up", a Transfer Code that you created will be invalid.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Transfer
    When you conduct data transfer through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

     
     

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  • I have received "active_record/record_not_unique" error and can't play the app.
    Others/Notes
    After a player finishes a quest, the player's device will send a request to our server. Then, the server will reply to the player's device.
    When the player's device failed to receive a reply from the server, "communication error" occurs on the player's 
    device.

    When 
    "communication error" occurs, we suggest players to press "Retry" so that the request can be sent from the device to the server again and
    the server will send back a reply to finish a "finished quest". 

    However, if 
    the player's device fails to receive the request for several times, "active_record/record_not_unique" pops up.

    If you experience the issue through wifi, please restart your device and turn off the router for a minute and turn on again.
    Also
    , please stay in places in which the good Internet connections available.
     
    Furthermore, If the error persists, we suggest the player try “Retry” for several times to improve the Internet connections.

     

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  • I linked my data to my Facebook account. How can I transfer my data?
    Data Transfer
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.

     

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