Q

Rainbow Gems that I accepted aren't reflected in my Rainbow Gem count. What should I do?
Data Transfer

A

There may be a delay in purchase information being reflected depending on your connection status.  

Please try the following: 

1. [Other] > Back to title

2. Restart the app

 

If Rainbow Gems don’t appear at the top-right of the screen in the app even you have conducted the above procedures, please contact us with following information: 

 

1. The [ID] on your profile page 

 

2. Date and time of the issue 

If you can not find possible solutions from FAQ, please send your inquiry via the “Support Form” below.

Inquiry

Please send your Comments and Requests from below, which will be forwarded to the responsible departments.

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