I have submitted an inquiry, but more than one day has passed and I have not received a response. When will you respond?
It is our policy to respond to user inquiries by the end of the next business day after they are submitted.
If you have not received a response after several days, please check the following.
・Check your email’s spam or junk folder.
・Check whether any domain filtering settings are enabled.
※Please ensure that emails from net.bandai.co.jp are allowed.
・Check whether your security or fraud prevention settings are configured to block emails sent from PCs.
・Check whether your settings are configured to reject emails containing URLs.
※Notes
If you are unable to adjust your email settings, please submit your inquiry again using an email address that can receive emails from our support team.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.