The app's behavior is unstable.
If the app's behavior is unstable, such as being slow or experiencing long loading times, it could be due to various factors.
Unstable communication, preventing proper data acquisition.
The device being under heavy load due to prolonged continuous use.
First, please check if your device is a recommended model.
For Android: Click here
For iOS: Click here
If it still doesn't work correctly, please try the following methods to see if they resolve the issue.
■Things you should try:
Restart your device and the app.
Please restart your device once to free up memory.
Close other running apps (end multitasking).
Regularly secure memory using task management software, etc.
Clear cache and redownload data.
From the title screen, select "Data Repair" > "Data Repair" to redownload necessary updated data.
You can also perform this from the title screen, "Data Repair" > "Clear Cache."
From the home screen, select "Menu > Options > Animation Settings" and choose "Power Saving."
(If using Wi-Fi) Switch to mobile data.
Switch to a different Wi-Fi network (e.g., public free Wi-Fi).
(If using VPN) Disable the VPN.
Check the available storage space on your device.
If there is insufficient free space to create saved files, please free up space on your device and restart the app.
Additionally, the issue might be due to factors on the app's side.
Please also check the app's announcements or contact its support window.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.