I forgot my Transfer Code. What should I do?
If you forgot the Transfer Code or never issued one, you can submit an inquiry to the help desk for assistance and investigation.
For data recovery requests, you will need to provide detailed information about your game account.
Please reach out to our customer support team using「Support Form」 below.
Make sure the inquiry is submitted by the account owner directly.
※ If your provided information does not meet the recovery criteria, we may not be able to issue a Transfer Code.
Please note that detailed standards regarding data recovery are not disclosed.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.