How can I update my registered information (e-mail address, password, nickname, social media account link settings) ?

You can update the information registered to your Bandai Namco ID, such as your email address, password, linked external service accounts, and nickname, from the following page:

https://bandainamcoid.com/portal/accountPortal

Please note that your date of birth and country/region cannot be changed once they have been registered.

If you entered incorrect information during registration or need to update your information due to relocation or other circumstances, please contact Bandai Namco ID Customer Support.

If you wish to change your date of birth:

Please contact us via the inquiry form, select the "Date of Birth Change Request" category, complete the required information, and submit your request to the Bandai Namco ID Support Office.

If you wish to change your country/region of residence:

Please contact the Bandai Namco ID Support Office through the inquiry form and provide the required information.

Please note that requests to change your date of birth or country/region of residence may not be approved depending on the details of your request and your account usage.

Some information, such as service-specific nicknames, must be changed directly on the website of the service you are using.

For Child Accounts, settings can only be changed from the parent/guardian's account, except for password changes and social account linking settings.