I received an email titled “[Notice] Login detected from a new environment.”

This is a feature that sends a notification email to your registered email address when you log in to your Bandai Namco ID from an environment used for the first time, such as a smartphone, computer, or browser.

This feature is intended to help you notice unauthorized logins by a third party as quickly as possible.

■ When a notification email is sent

When you log in for the first time after this feature becomes available

• A notification email will be sent the first time you log in after this feature becomes available, even if you log in from a smartphone, computer, browser, or other environment that you have used before.

When you log in from a smartphone, computer, browser, or other environment used for the first time

When you log in with a Child Account

• A notification email will be sent to the parent/guardian’s email address.

• If the child’s own email address is registered, a notification email will also be sent to the child.

■ When a notification email is not sent

Except for the first login after this feature becomes available, when you log in from the same environment that you have used before

When you create a new account and then log in immediately afterward

■ After receiving a notification email

If you recognize the login described in the notification email, no action is required.

If you do not remember logging in, a third party may have logged in to your account.

To keep your account secure, please change your password promptly and check that your registered information has not been changed.

• This feature applies to Bandai Namco IDs with a registered email address.

■ Other information

Please beware of phishing emails pretending to be from Bandai Namco ID.

Emails sent from “account-notify@bandainamcoid.com” are login detection emails automatically sent by Bandai Namco ID.

If you receive a suspicious email, do not access any links in the email. Instead, please log in from the official website or official app and check the details.