【CBT】No emails are received for the application or for the selected tester.

An email will be sent to your registered email address.
If you did not receive the e-mail, please double-check your computer's security software or e-mail reception settings.
Please also check if the e-mail is deleted or placed in your 「Spam Folder」.

There may be a possibility that you have set to reject the domain or filter emails from your cell phone.

[For example]
・Restrictions on e-mails from PC
・Restrictions on e-mails containing URL
・Restrictions on HTML e-mails
・Restrictions on 「spoofed」 and 「forwarded」 e-mails
・Spam filter (junk e-mail blocker) settings
 
If any of the above restriction settings are enabled, you will not be able to receive the email.
 
If you did not receive any notification a few days after the release, 
please double-check the e-mail setting of your cell phone: e-mail > e-mail settings, etc. 
After confirmed the setting, please contact us with your「Bandai Namco ID」used for pre-registration. 
(※For details on email filtering, please check the manual of your cell phone.)
 
※Note
Emails including launching notification of the app (serial code notification), will be sent from the following email domains.
Please make sure the email settings of『recipient's domains』『designated list』,  and 『allowed list (backward match)』are correct to receive e-mails from the following e-mail domains.
 
●Domains
id.banapassport.net
sup.banapassport.net
net.bandai.co.jp