About the issue that your purchase is not reflected

Thank you for playing "DAGON BALL Z DOKKAN BATTLE".
Please be informed that the purchase process of Dragon Stones may take a time to be reflected n the app (Maximum:2-3days). 
In this case, please please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
If the Dragon Stones that you purchased have not been reflected after 2 or 3days, we would like to conduct an investigation.
Threfore, we would like to have purchase information as below:
[1]User ID
[2]User name
[3]Date and time of your purchase
[4]Amount of purchase
[5]Item name you purchased
[6]Transaction ID / Order Number*

*If your in-app purchase didn't go through correctly, please confirm your payment/purchase information as below:
[1] login to Google Wallet  with your Google Account that is connected to the app;
[2] display the purchase history;
[3confirm the purchase information on the list.

**If you have purchased items multiple times, please inform all of the items that have not been reflected in the app.
We ask for your continuous support and patronage.