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FAQ　228

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Billing Related
Where can I enter the promotion code?
Data Transfer
How to Transfer Game Data (Multi-Login)
Billing Related
【Web Store】I want to know which game account is linked to my Bandai Namco ID account.
Others
Is all game data that after logged in shared across multiple platforms (devices or game consoles) ?
Others
What OS are supported?
Ways of utilization
What Is Xsolla?
Data Transfer
How to Transfer Game Data to a New Device
Data Transfer
[With video] How can I transfer my game data to another device?
Data Transfer
[With video] How can I transfer my game data to another device?
Ways of utilization
Are there any restrictions on the number of times items can be purchased or their period of availability?
How to Play & Controls
What do the colored gems (red, yellow, green) on Equipment mean?
Ways of utilization
How do you check the number of items you currently have in a game?
Troubleshooting
What OS are supported?
Billing Related
【Web Store】I cannot use the Web Store.
Ways of utilization
I want to cancel an applied promotion code.
Others
Unable to Receive Twitch Drops Rewards
Data Transfer
How can I transfer my game data to another device?
Data Transfer
How can I transfer my game data to another device?
Billing Related
I purchased an item but it was not added to my account, what can I do?
Others
Only some of the Twitch Drops rewards were received, and the rest could not be claimed
Purchase
There is an item that cannot be purchased.
Billing Related
Purchased are not reflected
Registration/Cancel
Data Transfer
I cannot use the Web Store
Billing Related
I purchased an item but it was not added to my account, what can I do?
Data Transfer
How do I transfer the data to a new device?
Data Transfer
How do I transfer the data to a new device?
Purchase
I cannot complete the purchasing procedure.
Others
The screen is frozen and I cannot operate the app. What should I do?
Data Transfer
I failed to complete social media account authentication
How to Play & Controls
【Web Store】 Product Disappears After Pressing “Receive/Purchase”
Data Transfer
Can I transfer game data between different OS?
How to Play & Controls
Where Can I Enter the Promotion Code?
Data Transfer
How to Play & Controls
How to transfer game data to a new device?
How to Play & Controls
If I reach the limit for saving 3D models, will I still be able to create more?
Billing Related
【Android】Purchased Rainbow Gems are not showing up in the app. What should I do?
Billing Related
Purchased Rainbow Gems are not showing up in the app. What should I do?
Data Transfer
How can I transfer my game data to another device?
Others
What are the supported operating systems and system requirements?
Troubleshooting
【IF】What OS are supported?
Troubleshooting
【IF】What OS are supported?
Billing Related
Troubleshooting
Items purchased from the Web Store are not appearing in the app
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
Data Transfer
How can I transfer my game data?
Data Transfer
How can I transfer my game data?
Billing Related
What is Boost Mode?
Billing Related
What is Boost Mode?
Billing Related
What is the BandaiNamcoID?
Troubleshooting
What OS are supported?
Troubleshooting
What OS are supported?
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