(Google Play)SWORD ART ONLINE: Integral Factor

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    Google PlayCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • How can I transfer my game data to another device?
    Data Transfer
    Please set up "Data Transfer ID" using the following procedure to transfer data.
     
    From your current device:
    1. Tap "Create Transfer ID" on the title screen
    2. Take note of your "Data Transfer ID" and set "Password"
     
    From your new device:
    3. Install and launch the app with your new device
    4. Tap "Enter Transfer ID" on title screen
    5. Enter the "Data Transfer ID" and "Password" you set in step 2
    6. Complete data transfer 
     
    Notes:
    ・You cannot carry over your Arcana Gems between different OS. 
     Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 
    ・DO NOT disclose your data transfer ID/password to a third party. 

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  • What is Boost Mode?
    How To Play Registration/Cancel Fee/Point Others/Notes

    Boost Mode is a monthly subscription that gives you the following boosts:

     -Boost Content
       Boost 1: Get 4x EXP when hunting monsters.
       Boost 2: Get 2x Weapon Proficiency when hunting monsters.
       Boost 3: 2x item drop rate when hunting monsters.

     *If you use items with the same effect at the same time with the Boost Mode, the effects will be calculated as follows:
       Example: [In the case where the default state of earning EXP is set as 30]
            1) Boost Mode will 4 times earning the EXP (+90);
            2) An additional item is used to double earning EXP on top of it (+30);
            Then, 30 (default state) + 90 (from above #1) + 30 (from above #2) = 150, which makes the earning of EXP increased by 5 times.

     -Important
      ・Boost Mode is valid for a month starting from the purchased date and will be automatically renewed each month.
      ・If cancelled during the validity period, you will continue receiving effect of the boosts until you log out after the expiration date.
      ・You cannot make duplicate purchases during the validity period.
      ・Please be aware that deleting the app does not cancel this subscription.
      ・Boost Mode will be applied to your character at the time of purchase.
         If you delete the app before canceling your subscription or want to transfer Boost Mode to a newly created character during the validity period, you can follow the steps below.
           1. While logged into the Google account that you used to complete the purchase, cancel the Boost Mode subscription in the Google Play Store.
           2. Open the app, navigate to the Shop, and tap the Boost Mode purchase button. This will transfer Boost Mode to your new character.
           *This method will only reactivate Boost Mode during the validity period, so you will not be charged twice.
      ・If you’d like to cancel Boost Mode, please follow the instructions HERE.

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  • Please let me know how to cancel the boost mode subscription.
    Registration/Cancel Fee/Point Others/Notes

    This subscription must be canceled at least 24 hours prior to the expiration date.

    Cancellation may be completed through the following procedure.

       1. Open Google Play Store
       2. You can manage your subscriptions by tapping Menu = > Subscriptions
       3. Press "Cancel Subscription" in "SWORD ART ONLINE: Integral Factor" to cancel the subscription.

    *Please be aware that even if you cancel this subscription, you will not receive a refund for the remaining validity period.
    *When canceling this subscription, you will still receive the boost effects until the end of the validity period.

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  • Please let me know about "Boost Mode Validity Period".
    Registration/Cancel Fee/Point Others/Notes

    Boost Mode will be valid for one month after purchase.
    After initial purchase, the Boost Mode subscription will renew automatically each month*.

    You can review your subscription’s validity period via the methods below.

    1. Open Google Play Store
    2. You can manage your subscriptions by tapping Menu = > Subscriptions

    *Monthly period details:
     ・The subscription is valid until the same date in the following month from the last purchase or renewal.
          Example) If the subscription was purchased or renewed on January 1st, it will be valid until February 1st.
     ・If there is no equivalent date in the following month, it will be valid until the closest date in that month.
          Example) If the subscription was purchased or renewed on January 31st, it will be valid until February 28th.

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  • Please let me know about "Transferring Boost Mode During the Validity Period".
    Registration/Cancel Fee/Point Others/Notes

    If you transfer your play data during the Boost Mode validity period, you can receive boost effects on your new device.

     -Important
       *If you transfer your play data to a device with a different OS, you cannot transfer Boost Mode.
       *Please cancel your existing subscription in advance and purchase Boost Mode on your new device.
       *If you don’t cancel your existing subscription, it will continue as registered on your previous device.

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • How can I transfer my game data to another device?
    Data Transfer
    Please set up "Data Transfer ID" using the following procedure to transfer data.
     
    From your current device:
    1. Tap "Create Transfer ID" on the title screen
    2. Take note of your "Data Transfer ID" and set "Password"
     
    From your new device:
    3. Install and launch the app with your new device
    4. Tap "Enter Transfer ID" on title screen
    5. Enter the "Data Transfer ID" and "Password" you set in step 2
    6. Complete data transfer 
     
    Notes:
    ・You cannot carry over your Arcana Gems between different OS. 
     Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 
    ・DO NOT disclose your data transfer ID/password to a third party. 

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  • What is Boost Mode?
    How To Play Registration/Cancel Fee/Point Others/Notes

    Boost Mode is a monthly subscription that gives you the following boosts:

     -Boost Content
       Boost 1: Get 4x EXP when hunting monsters.
       Boost 2: Get 2x Weapon Proficiency when hunting monsters.
       Boost 3: 2x item drop rate when hunting monsters.

     *If you use items with the same effect at the same time with the Boost Mode, the effects will be calculated as follows:
       Example: [In the case where the default state of earning EXP is set as 30]
            1) Boost Mode will 4 times earning the EXP (+90);
            2) An additional item is used to double earning EXP on top of it (+30);
            Then, 30 (default state) + 90 (from above #1) + 30 (from above #2) = 150, which makes the earning of EXP increased by 5 times.

     -Important
      ・Boost Mode is valid for a month starting from the purchased date and will be automatically renewed each month.
      ・If cancelled during the validity period, you will continue receiving effect of the boosts until you log out after the expiration date.
      ・You cannot make duplicate purchases during the validity period.
      ・Please be aware that deleting the app does not cancel this subscription.
      ・Boost Mode will be applied to your character at the time of purchase.
         If you delete the app before canceling your subscription or want to transfer Boost Mode to a newly created character during the validity period, you can follow the steps below.
           1. While logged into the Google account that you used to complete the purchase, cancel the Boost Mode subscription in the Google Play Store.
           2. Open the app, navigate to the Shop, and tap the Boost Mode purchase button. This will transfer Boost Mode to your new character.
           *This method will only reactivate Boost Mode during the validity period, so you will not be charged twice.
      ・If you’d like to cancel Boost Mode, please follow the instructions HERE.

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  • Please let me know how to cancel the boost mode subscription.
    Registration/Cancel Fee/Point Others/Notes

    This subscription must be canceled at least 24 hours prior to the expiration date.

    Cancellation may be completed through the following procedure.

       1. Open Google Play Store
       2. You can manage your subscriptions by tapping Menu = > Subscriptions
       3. Press "Cancel Subscription" in "SWORD ART ONLINE: Integral Factor" to cancel the subscription.

    *Please be aware that even if you cancel this subscription, you will not receive a refund for the remaining validity period.
    *When canceling this subscription, you will still receive the boost effects until the end of the validity period.

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  • Please let me know about "Boost Mode Validity Period".
    Registration/Cancel Fee/Point Others/Notes

    Boost Mode will be valid for one month after purchase.
    After initial purchase, the Boost Mode subscription will renew automatically each month*.

    You can review your subscription’s validity period via the methods below.

    1. Open Google Play Store
    2. You can manage your subscriptions by tapping Menu = > Subscriptions

    *Monthly period details:
     ・The subscription is valid until the same date in the following month from the last purchase or renewal.
          Example) If the subscription was purchased or renewed on January 1st, it will be valid until February 1st.
     ・If there is no equivalent date in the following month, it will be valid until the closest date in that month.
          Example) If the subscription was purchased or renewed on January 31st, it will be valid until February 28th.

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  • Please let me know about "Transferring Boost Mode During the Validity Period".
    Registration/Cancel Fee/Point Others/Notes

    If you transfer your play data during the Boost Mode validity period, you can receive boost effects on your new device.

     -Important
       *If you transfer your play data to a device with a different OS, you cannot transfer Boost Mode.
       *Please cancel your existing subscription in advance and purchase Boost Mode on your new device.
       *If you don’t cancel your existing subscription, it will continue as registered on your previous device.

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