(Google Play)SWORD ART ONLINE: Integral Factor

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What will happen if I uninstall the application?
    Data Transfer
    Please note the history data will be initialized if the application is uninstalled.
    *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

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  • I uninstalled the app by mistake. So I want my account back.
    How To Play
    With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.
     
    1. Install and tap "Enter Data Transfer ID" on title screen
    2. Enter "Data Transfer ID" and "Password" which you took note before
    3. Complete data migration 

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  • How can I transfer my game data to another device?
    Data Transfer
    Please set up "Data Transfer ID" using the following procedure to transfer data.
     
    From your current device:
    1. Tap "Create Transfer ID" on the title screen
    2. Take note of your "Data Transfer ID" and set "Password"
     
    From your new device:
    3. Install and launch the app with your new device
    4. Tap "Enter Transfer ID" on title screen
    5. Enter the "Data Transfer ID" and "Password" you set in step 2
    6. Complete data transfer 
     
    Notes:
    ・You cannot carry over your Arcana Gems between different OS. 
     Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 
    ・DO NOT disclose your data transfer ID/password to a third party. 
    ・Please understand that we are not able to respond to data restoration requests.

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  • I bought an Arcana Gem Pack, but I haven't received any gems.
    How To Play Fee/Point Data Transfer
    The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
    Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
     (not through Present Box).


    Additionally, please take note of the following:

    - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
    - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
    - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
    - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus. 

    Bonus List: 
    *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
    *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.

    Day 1: Arcana Gem x250
    Day 2: Arcana Gem x50
    Day 3: Arcana Gem x50
    Day 4: Arcana Gem x50
    Day 5: Arcana Gem x250
    Day 6: Arcana Gem x50
    Day 7: Arcana Gem x50
    Day 8: Arcana Gem x50
    Day 9: Arcana Gem x50
    Day 10: Arcana Gem x500
    Day 11: Arcana Gem x50
    Day 12: Arcana Gem x50
    Day 13: Arcana Gem x50
    Day 14: Arcana Gem x50
    Day 15: Arcana Gem x250
    Day 16: Arcana Gem x50
    Day 17: Arcana Gem x50
    Day 18: Arcana Gem x50
    Day 19: Arcana Gem x50
    Day 20: Arcana Gem x500
    Day 21: Arcana Gem x50
    Day 22: Arcana Gem x50
    Day 23: Arcana Gem x50
    Day 24: Arcana Gem x50
    Day 25: Arcana Gem x300
    -----------------------------
    In total: Arcana Gem x3,000

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  • Can I play the application for free of charge?
    How To Play
    This application is playable for free of charge basically, including charging system paying money for items
    The costs will arise when using the service for profit.
    Communication fee while playing the application is paid by the users

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • What will happen if I uninstall the application?
    Data Transfer
    Please note the history data will be initialized if the application is uninstalled.
    *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

    Was this QA useful? useful useless Thank You

  • I uninstalled the app by mistake. So I want my account back.
    How To Play
    With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.
     
    1. Install and tap "Enter Data Transfer ID" on title screen
    2. Enter "Data Transfer ID" and "Password" which you took note before
    3. Complete data migration 

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  • How can I transfer my game data to another device?
    Data Transfer
    Please set up "Data Transfer ID" using the following procedure to transfer data.
     
    From your current device:
    1. Tap "Create Transfer ID" on the title screen
    2. Take note of your "Data Transfer ID" and set "Password"
     
    From your new device:
    3. Install and launch the app with your new device
    4. Tap "Enter Transfer ID" on title screen
    5. Enter the "Data Transfer ID" and "Password" you set in step 2
    6. Complete data transfer 
     
    Notes:
    ・You cannot carry over your Arcana Gems between different OS. 
     Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 
    ・DO NOT disclose your data transfer ID/password to a third party. 
    ・Please understand that we are not able to respond to data restoration requests.

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  • I bought an Arcana Gem Pack, but I haven't received any gems.
    How To Play Fee/Point Data Transfer
    The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
    Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
     (not through Present Box).


    Additionally, please take note of the following:

    - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
    - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
    - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
    - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus. 

    Bonus List: 
    *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
    *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.

    Day 1: Arcana Gem x250
    Day 2: Arcana Gem x50
    Day 3: Arcana Gem x50
    Day 4: Arcana Gem x50
    Day 5: Arcana Gem x250
    Day 6: Arcana Gem x50
    Day 7: Arcana Gem x50
    Day 8: Arcana Gem x50
    Day 9: Arcana Gem x50
    Day 10: Arcana Gem x500
    Day 11: Arcana Gem x50
    Day 12: Arcana Gem x50
    Day 13: Arcana Gem x50
    Day 14: Arcana Gem x50
    Day 15: Arcana Gem x250
    Day 16: Arcana Gem x50
    Day 17: Arcana Gem x50
    Day 18: Arcana Gem x50
    Day 19: Arcana Gem x50
    Day 20: Arcana Gem x500
    Day 21: Arcana Gem x50
    Day 22: Arcana Gem x50
    Day 23: Arcana Gem x50
    Day 24: Arcana Gem x50
    Day 25: Arcana Gem x300
    -----------------------------
    In total: Arcana Gem x3,000

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  • Can I play the application for free of charge?
    How To Play
    This application is playable for free of charge basically, including charging system paying money for items
    The costs will arise when using the service for profit.
    Communication fee while playing the application is paid by the users

    Was this QA useful? useful useless Thank You