Q

The app is unstable. What should I do?
Others

A

If you are experiencing slow or unstable operation on your device, please try the following steps.

■ Confirm that your device meets the recommended requirements
Please check the compatible OS versions below.
　For Android
　For iOS

※Even when using a recommended device, the app may not start or function properly in the following cases.
1.When the device is in Developer Mode or USB Debugging Mode
2.When the device has been modified to forcibly enable restricted privileges, such as through rooting or jailbreaking
3.When launching the app through an emulator


■ Restart the app
■ Check available storage space on your device
If there is not enough free space to create the required save files, please free up storage space on your device and then restart the app.

Was this QA useful?
Useful Couldn't resolve even following the steps. Q&A content didn't match Content was outdated Not helpful (Other reasons)
Inquiries

If you can not find possible solutions from FAQ, please send your inquiry from below.

Support Form
Comments・Requests・Support Messages

Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.

Comments and Requests
Return to Customer Support TOP