【IF】The game crashed in the middle of an Order. I want to check the result of the Order.
Please rest assured that Arcana Gems will not be consumed without gaining a new character from the Order.
Please check your received items using the following steps.
■ 「Menu」 > 「Present Box」
If you are unable to confirm it with the above steps, please contact our support team and make sure to include the following information.
[1] Username
[2] User ID
[3] Date and time of occurrence (date and time of the Order)
[4] Before opening the Order page, what page did you visit (e.g., character list page, quest page, collection page, shop page, etc.)?
[5] How long have you been playing before the problem occurred?
[6] Any other details that comes to mind
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.