Forgot the Registered Email Address and Unable to Log In
The registered email address is considered personal information and the support team cannot investigate or disclose them.
Additionally, the Bandai Namco ID (email address) or password used for data transfer cannot be confirmed from within the game.
• Forgot the ID
The ID is the email address used for registration.
If you are unsure, please try logging in with all email addresses you may have used for registration.
If the registered email address is unknown, it cannot be reissued or identified.
Therefore, Bandai Namco ID can be registered using either an email address or SNS authentication.
If you are unable to log in using emails, please try logging in via SNS authentication.
• Forgot the Password
If you still have access to the email address registered the ID, you can reset the password via the link below.
https://www.bandainamcoid.com/v2/oauth2/remind
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.