What should I do when the internet is not connected, the game crashes while playing, the connection is unstable, or I'm unable to match in PvP or Hyperdimensional Co-Op?
Please try the following:
【Things to check on your device】
1.Review the screen quality, resolution, and energy-saving settings in the app under MENU > Other > Options
2.Try restarting your device.
※Please turn off your device completely and then restart it to free up memory.
3.Wait for a while before restart to play the game.
※Be mindful of your device from overheating.
4.Ensure your device has sufficient free space.
※Please ensure that your device has sufficient storage (ROM) and memory (RAM) available while the app is running.
5.Try Clear Cache from Title Screen > Support > Clear Cache
※Clearing the cache will not delete your saved data.
※Clearing the cache will require re-downloading the game data.
6.Try Bulk Download from Title Screen > Support > Bulk Download
7.Try Resynchronize Data from Title Screen > Support > Resynchronize Data
【Things to check on your communication device】
1.Switch the connection between carrier network and Wi-Fi, then try playing the app again.
If you switch connections while playing, it may cause errors, so please exit the app before switching the connection.
2.If the issue occurs while connected to the mobile network, please check for any data limits, speed restrictions, or current service issues.
3.If the issue occurs while connected to Wi-Fi, please restart your router, check for any malfunctions, and confirm the connection status.
※For issues arising from speed restrictions or network congestion, please contact your service provider.
If you can not find possible solutions from FAQ, please send your inquiry from below.
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We do not provide individual replies, but your messages will be passed on to the appropriate department.