iOS

DRAGON BALL Z DOKKAN BATTLE

All News

Notice Bug/Failure information
  • 2017/07/08
    Event
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     2nd Anniversary Daily Summon ticket
  • 2017/07/08
    Notice
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
      How to deal with if you receive an error message when you try to purchase Dragon Stones. (July 8,2017)
  • 2016/09/07
    Notice
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Function of Preventing accidental or unauthorized purchases (Recommended for parents)
  • 2015/12/27
    Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
  • 2017/07/01
    Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection
  • 2015/02/19
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding your game data
  • 2015/02/18
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding Game Data Migration

Latest Question

Frequently Asked Questions

  • The app closed forcibly while I played Summon. My Dragon Stones were consumed and I didn't get my Characters either. What can I do? (How To Play)
    Please check the following procedures;

    ■ [TEAM] > [Character List] > [Acquired] > Select "Acquired" in the pop-up
    ※The Character on the left-top of the list is the latest Character which you have acquired

    If you think that you have not acquired your character after performing the above procedure; please feel free to contact us with following information;

    [1] User ID(9 or 10 digits of numbers shown on the Title page of the game)
    [2] User Name
    [3] The time and date when the issue has occurred (Summoning time)
    [4] If you have noticed anything about this matter 
    [5] Number of Dragon Stones consumed
    [6] Name of Summon/Event banner used
    ※Please inform us with those details even if you have already contacted us beforehand, this is for us to properly assist you.

    × Close
  • What OS are supported? (Compatibility)
    (1st Jun 2017)
    Recommended OS Version:
    iOS 6.1 or later


    × Close
  • What is Awaken? (How To Play)
    There are 2 patterns [Awaken] and [Z Awaken] for the Awaken. In-game transition is TEAM > Awaken
     
    [Awaken]
    You can raise character's parameters by using this function. You need the required items to conduct Awaken.
     
    [Z Awaken]
    The last Awaken you conduct will automatically be the Z Awaken. The parameters and level limitation will be raised. You need the required items to conduct Z Awaken.

    [Dokkan Awakening]
    After Dokkan Awakening, the character changes into a different character, so that character's level will be reset to 1. (The character's Super Attack level will be carried over.)
    *more details are available in the app's in-game help. 

    × Close
  • I have received "communication error" / No_method_error" message and can't play the app. (Others/Notes)
    "Communication error" or "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.





    × Close

    iOS Common questions

  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close
  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close

Questions

  • The app closed forcibly while I played Summon. My Dragon Stones were consumed and I didn't get my Characters either. What can I do?
    Please check the following procedures;

    ■ [TEAM] > [Character List] > [Acquired] > Select "Acquired" in the pop-up
    ※The Character on the left-top of the list is the latest Character which you have acquired

    If you think that you have not acquired your character after performing the above procedure; please feel free to contact us with following information;

    [1] User ID(9 or 10 digits of numbers shown on the Title page of the game)
    [2] User Name
    [3] The time and date when the issue has occurred (Summoning time)
    [4] If you have noticed anything about this matter 
    [5] Number of Dragon Stones consumed
    [6] Name of Summon/Event banner used
    ※Please inform us with those details even if you have already contacted us beforehand, this is for us to properly assist you.

    × Close
  • What OS are supported?
    (1st Jun 2017)
    Recommended OS Version:
    iOS 6.1 or later


    × Close
  • What is Awaken?
    There are 2 patterns [Awaken] and [Z Awaken] for the Awaken. In-game transition is TEAM > Awaken
     
    [Awaken]
    You can raise character's parameters by using this function. You need the required items to conduct Awaken.
     
    [Z Awaken]
    The last Awaken you conduct will automatically be the Z Awaken. The parameters and level limitation will be raised. You need the required items to conduct Z Awaken.

    [Dokkan Awakening]
    After Dokkan Awakening, the character changes into a different character, so that character's level will be reset to 1. (The character's Super Attack level will be carried over.)
    *more details are available in the app's in-game help. 

    × Close
  • I have received "communication error" / No_method_error" message and can't play the app.
    "Communication error" or "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.





    × Close