iOS

DRAGON BALL Z DOKKAN BATTLE

All News

Notice Bug/Failure information
  • 2015/12/27
    Notice
     
    [iOS]
    common
     /
     For Players who have troubles of updating the app
  • 2016/09/07
    Notice
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Function of Preventing accidental or unauthorized purchases (Recommended for parents)
  • 2016/09/14
    Important
     
    [iOS]
    common
     /
     Regarding iOS 10 and Apple WatchOS 3 Support (9/14)
  • 2016/09/14
    Important
     
    [iOS]
    common
     /
     Notes regarding iOS 10 update(9/14)
  • 2015/07/01
    Notice
     
    [iOS]
    common
     /
     Regarding the delay with the purchase reflection

Latest Question

Frequently Asked Questions

  • new I have lost all my data, what can I do? (Data Migration)
    
    
    Please refer to the page below for how to restore your game data;
     
    *For GLOBAL Version only.
    *Please confirm all notes before you apply.

    × Close
  • new How can I transfer my game data to another device? (Data Migration)
    1. Issue the transfer code with the following transition
      MENU > Device Transfer > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen

    ※NOTES
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while in the middle of a QUEST, you won't be able to resume that QUEST.
    ・The code will be changed everytime you re-issue it.
    ・Used code will be invalid after used.

    × Close
  • I have received "No_method_error" message and can't play the app. (Others/Notes)
    "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.




    × Close
  • Function of Preventing accidental or unauthorized purchases (Recommended for parents) (Others/Notes)
    You can help prevent accidental or unauthorized purchases on your iPhone, iPad, or iPod touch, by setting Restrictions.
    After you turn Restrictions on, a password will be required for in-app purchases.
    Thus, it is highly recommended that parents set Restrictions to block unauthorized in-app purchases made by your child(ren) or third parties.
     
     
    Please refer to Apple Support for the detail of the procudure of Restrictions setting through the following URLs:
    https://support.apple.com/en-us/HT204030
     
     
    Thank you for your understanding.



    × Close

    iOS Common questions

  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close
  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close

Questions

  • new I have lost all my data, what can I do?
    
    
    Please refer to the page below for how to restore your game data;
     
    *For GLOBAL Version only.
    *Please confirm all notes before you apply.

    × Close
  • new How can I transfer my game data to another device?
    1. Issue the transfer code with the following transition
      MENU > Device Transfer > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen

    ※NOTES
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while in the middle of a QUEST, you won't be able to resume that QUEST.
    ・The code will be changed everytime you re-issue it.
    ・Used code will be invalid after used.

    × Close
  • I have received "No_method_error" message and can't play the app.
    "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.




    × Close
  • Function of Preventing accidental or unauthorized purchases (Recommended for parents)
    You can help prevent accidental or unauthorized purchases on your iPhone, iPad, or iPod touch, by setting Restrictions.
    After you turn Restrictions on, a password will be required for in-app purchases.
    Thus, it is highly recommended that parents set Restrictions to block unauthorized in-app purchases made by your child(ren) or third parties.
     
     
    Please refer to Apple Support for the detail of the procudure of Restrictions setting through the following URLs:
    https://support.apple.com/en-us/HT204030
     
     
    Thank you for your understanding.



    × Close