iOS

DRAGON BALL Z DOKKAN BATTLE

All News

Notice Bug/Failure information
  • 2016/09/07
    Notice
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Function of Preventing accidental or unauthorized purchases (Recommended for parents)
  • 2015/12/27
    Notice
     
    [iOS]
    common
     /
     For Players who have troubles of updating the app
  • 2016/09/14
    Important
     
    [iOS]
    common
     /
     Regarding iOS 10 and Apple WatchOS 3 Support (9/14)
  • 2016/09/14
    Important
     
    [iOS]
    common
     /
     Notes regarding iOS 10 update(9/14)
  • 2015/02/19
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding your game data
  • 2015/02/18
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding Game Data Migration
  • 2015/07/01
    Notice
     
    [iOS]
    common
     /
     Regarding the delay with the purchase reflection

Latest Question

Frequently Asked Questions

  • new I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data? (Data Migration)
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

    Thank you for your understanding.
     

    × Close
  • I linked my data to my Facebook account. How can I transfer my data? (Data Migration)
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.
     
    Thank you for your understanding.
     

    × Close
  • How can I link my data to my Facebook account? (Data Migration)
    The steps for data transfer through "Facebook Linking" are as follows:
     
    1. "Menu" --> "Device Transfer / Back Up" --> Log into Facebook from "Facebook Linking Back-up" page.
     
    2. The game data will be linked to Facebook after Logging into Facebook account.
     


    Notes:
    * Dragon Stones cannot be transferred between devices of different OS types.
    * The data of a quest in progress cannot be transfered if there is a quest still in progress.
    * When transferring data using your Facebook account, any pre-existing Device Transfer Code will become invalid. 
    * Please only attempt data transfer in a place with a steady network connection. The data may be transfered incompletely if the network connection is not steady.

    Thank you for your understanding.
     

    × Close
  • How can I transfer my game data to another device? (Data Migration)
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data is linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data migration.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issueed a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed everytime you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migraion through "Facebook Linking Back-up".

    × Close

    iOS Common questions

  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close
  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close

Questions

  • new I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

    Thank you for your understanding.
     

    × Close
  • I linked my data to my Facebook account. How can I transfer my data?
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.
     
    Thank you for your understanding.
     

    × Close
  • How can I link my data to my Facebook account?
    The steps for data transfer through "Facebook Linking" are as follows:
     
    1. "Menu" --> "Device Transfer / Back Up" --> Log into Facebook from "Facebook Linking Back-up" page.
     
    2. The game data will be linked to Facebook after Logging into Facebook account.
     


    Notes:
    * Dragon Stones cannot be transferred between devices of different OS types.
    * The data of a quest in progress cannot be transfered if there is a quest still in progress.
    * When transferring data using your Facebook account, any pre-existing Device Transfer Code will become invalid. 
    * Please only attempt data transfer in a place with a steady network connection. The data may be transfered incompletely if the network connection is not steady.

    Thank you for your understanding.
     

    × Close
  • How can I transfer my game data to another device?
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data is linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data migration.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issueed a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed everytime you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migraion through "Facebook Linking Back-up".

    × Close