iOS

DRAGON BALL Z DOKKAN BATTLE

All News

Notice Bug/Failure information
  • 2017/01/23
    Important
     
    [iOS]
    Common
     /
     【Important Notice】About the price change of in-app purchase items
  • 2015/12/27
    Notice
     
    [iOS]
    Common
     /
     For Players who have troubles of updating the app
  • 2016/09/14
    Important
     
    [iOS]
    Common
     /
     Regarding iOS 10 and Apple WatchOS 3 Support (9/14)
  • 2016/09/07
    Notice
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Function of Preventing accidental or unauthorized purchases (Recommended for parents)
  • 2016/09/14
    Important
     
    [iOS]
    Common
     /
     Notes regarding iOS 10 update(9/14)
  • 2015/02/19
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding your game data
  • 2015/02/18
    Important
     
    [iOS]
    DRAGON BALL Z DOKKAN BATTLE
     /
     Regarding Game Data Migration
  • 2015/07/01
    Notice
     
    [iOS]
    Common
     /
     Regarding the delay with the purchase reflection

Latest Question

Frequently Asked Questions

  • new I have received "communication error" / No_method_error" message and can't play the app. (Others/Notes)
    "Communication error" or "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.





    × Close
  • Device Compatibility(iOS) (Compatibility)
    * The current recommended Models and OS version are as below(SEP/5/2016)
     
    [Recommended OS Versions]
     
    iOS 8.0 or later
     
    [Recommended Models]
     
    iPhone 5
    iPhone 5s
    iPhone 5c
    iPhone 6
    iPhone 6 Plus
    iPhone 6s
    iPhone 6s Plus
    iPad Air
    iPad Air2
    iPad Pro
    iPad Pro 9.7 inch
    iPad mini2
    iPad mini3
    iPad mini4
     
    *The recommended list will be updated at any time.
     
    [Disclaimer]
     
    (1) Operation is not supported for models and OS versions other than those recommended.
    (2) Depending on your usage, there may be cases where operation is unstable even with the recommended models.


    × Close
  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data? (Data Migration)
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

    Thank you for your understanding.
     

    × Close
  • I linked my data to my Facebook account. How can I transfer my data? (Data Migration)
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.
     
    Thank you for your understanding.
     

    × Close

    iOS Common questions

  • new I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    × Close
  • The app doesn't work correctly. Please fix.
    The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
     
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

    × Close
  • The app shows "Waiting" and I can play it since the last update. What can I do?
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

    × Close
  • I haven't received the invoice e-mail from you. Why?
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
    × Close

Questions

  • new I have received "communication error" / No_method_error" message and can't play the app.
    "Communication error" or "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.



    Thank you for your understanding.





    × Close
  • Device Compatibility(iOS)
    * The current recommended Models and OS version are as below(SEP/5/2016)
     
    [Recommended OS Versions]
     
    iOS 8.0 or later
     
    [Recommended Models]
     
    iPhone 5
    iPhone 5s
    iPhone 5c
    iPhone 6
    iPhone 6 Plus
    iPhone 6s
    iPhone 6s Plus
    iPad Air
    iPad Air2
    iPad Pro
    iPad Pro 9.7 inch
    iPad mini2
    iPad mini3
    iPad mini4
     
    *The recommended list will be updated at any time.
     
    [Disclaimer]
     
    (1) Operation is not supported for models and OS versions other than those recommended.
    (2) Depending on your usage, there may be cases where operation is unstable even with the recommended models.


    × Close
  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

    Thank you for your understanding.
     

    × Close
  • I linked my data to my Facebook account. How can I transfer my data?
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.
     
    Thank you for your understanding.
     

    × Close