(iOS)DRAGON BALL Z DOKKAN BATTLE

News List

  • Confirming2019/07/30

    Regarding the Summon function on the "Dragon Balls (GT)" page.

    iOS
    Confirming2019/07/30

    Regarding the Summon function on the "Dragon Balls (GT)" page.

    iOS

    Dear Players, An issue was found where the Summon function on the "Dragon Balls (GT)" page does not work properly for some players. We are currently investigating this issue and will later update this announcement   with further details. We hope you continue to enjoy playing Dragon Ball Z   Dokkan Battle!

  • Confirming2019/06/05

    Regarding the Unexpected Crash Issue After the Release of Update v4.3.2

    iOS
    Confirming2019/06/05

    Regarding the Unexpected Crash Issue After the Release of Update v4.3.2

    iOS

    Thank you for enjoy playing Dragon Ball Z Dokkan Battle.

    An issue was found where some players may encounter unexpected game crashes after the release of Update v4.3.2.

    We are currently investigating this issue and will later update this announcement with further details.

    We truly apologize for any inconvenience caused.

    We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.

  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Confirming2019/07/30

    Regarding the Summon function on the "Dragon Balls (GT)" page.

    iOS
    Confirming2019/07/30

    Regarding the Summon function on the "Dragon Balls (GT)" page.

    iOS

    Dear Players, An issue was found where the Summon function on the "Dragon Balls (GT)" page does not work properly for some players. We are currently investigating this issue and will later update this announcement   with further details. We hope you continue to enjoy playing Dragon Ball Z   Dokkan Battle!

  • Confirming2019/06/05

    Regarding the Unexpected Crash Issue After the Release of Update v4.3.2

    iOS
    Confirming2019/06/05

    Regarding the Unexpected Crash Issue After the Release of Update v4.3.2

    iOS

    Thank you for enjoy playing Dragon Ball Z Dokkan Battle.

    An issue was found where some players may encounter unexpected game crashes after the release of Update v4.3.2.

    We are currently investigating this issue and will later update this announcement with further details.

    We truly apologize for any inconvenience caused.

    We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (21 Feb 2019)
    Recommended OS Version:
    iOS 8.1 and up

    *Please note that from App version 4.2.2, iOS 8 and below will no longer be supported.
    *Please note that this application does not support the individual billing approval function of "Family Sharing".
      Therefore, please refrain from purchasing using this function.

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • How can I transfer my game data to another device?
    Data Transfer
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data will be linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete, deactivate, or forget the login information of your Facebook account, you will not able to conduct data transfer.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issued a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you transfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed every time you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migration through "Facebook Linking Back-up".

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  • What do I need to know about data transfer by "Facebook Linking Back-up"?
    Data Transfer
     For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:
     
    ・One game data can be linked to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.
    ・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data transfer.
    ・After you conducted data transfer by "Facebook Linking Back-up", a Transfer Code that you created will be invalid.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Transfer
    When you conduct data transfer through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

     
     

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  • I do not know about my Facebook account information. What do I have to do?
    Data Transfer

No results

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • What OS are supported?
    Compatibility
    (21 Feb 2019)
    Recommended OS Version:
    iOS 8.1 and up

    *Please note that from App version 4.2.2, iOS 8 and below will no longer be supported.
    *Please note that this application does not support the individual billing approval function of "Family Sharing".
      Therefore, please refrain from purchasing using this function.

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • How can I transfer my game data to another device?
    Data Transfer
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data will be linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete, deactivate, or forget the login information of your Facebook account, you will not able to conduct data transfer.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issued a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you transfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed every time you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migration through "Facebook Linking Back-up".

    Was this QA useful? useful useless Thank You

  • What do I need to know about data transfer by "Facebook Linking Back-up"?
    Data Transfer
     For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:
     
    ・One game data can be linked to one Facebook account; it is not possible to linked to multiple game data to one Facebook account.
    ・After you linked your Facebook account to your game data by "Transfer using Facebook Account", although you are able to create a Transfer Code, you are not able to transfer your game data with Transfer Code.
    ・If you delete your Facebook account, deactivate your Facebook account, or forget your login information of  your Facebook account, you are not able to conducdt data transfer.
    ・After you conducted data transfer by "Facebook Linking Back-up", a Transfer Code that you created will be invalid.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Transfer
    When you conduct data transfer through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

     
     

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  • I do not know about my Facebook account information. What do I have to do?
    Data Transfer