• Notice2019/04/12 NEW!!

  Notice of leave period

  iOSCommon

  Notice2019/04/12 NEW!!

  Notice of leave period

  iOSCommon

  ---

  Notice of leave period

  ---

  - Thank you for using our services.
  - Due to the holiday period from April 27th,2019 to May 6th,2019 our office will be closing. Please refer to the following information for the furthur details;
  
  [Holiday Period]
  ●April 27th,2019[SAT] -- May 6th,2019[MON] JST
  
  - As of the date above, inquiry is normally accepted. Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from May 7th,2019 onward.
  - Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.
  - We apologize for the inconvenience

• Important2019/03/13

  Notice Concerning the End of pre-iOS 9.0 Support

  iOS

  Important2019/03/13

  Notice Concerning the End of pre-iOS 9.0 Support

  iOS

  Thank you for enjoy playing "SWORD ART ONLINE: Integral Factor."
  
  For the iOS version of "SWORD ART ONLINE: Integral Factor," as of the update on March 13, 2019 (Wed), pre-iOS version 9.0 support has now ended.
  
  Following the update, any iOS versions below 9.0 will no longer be supported.
  
  The development team of "SWORD ART ONLINE: Integral Factor" will continue to work hard in providing better service to all of our users. We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding.
  
  
  ----------------------------------------
  
   - How to Check Your Device's iOS Version
  
      Settings → General → About → Version
      *Some steps may differ based on the device that you are using.
  
   - Transferring Your Account to Another Device
  
     ▼Preparing Your Account for Transfer
  　　1. On your current device, tap the "Menu" button in the upper-left corner of the title screen.
             Then, tap the "Create Transfer ID" button.
  　　2. After tapping the "Create Transfer ID" button, you'll be taken to the Transfer ID creation
             page, where your Transfer ID will be generated. You will also be asked to set a password
             for the transfer process.
  　　3. Once you've completed these steps, be sure to record both your generated Transfer ID and
             password and save it for later.
  
  　▼Transferring Your Account
  　　1. On your new device, tap the "Menu" button in the upper-left corner of the title of the
             screen. Then, tap the "Enter Transfer ID" button.
  　　2. After tapping the "Enter Transfer ID" button, you'll be taken to the Transfer ID input page,
             where you'll be asked to enter your Transfer ID, as well as the password that you
             previously set.
  　　3. If there are no problems with the information that you've entered, the transfer will be
             complete.
  
  The development team of "SWORD ART ONLINE: Integral Factor" will continue to work hard in providing better service to all of our users.
  
  We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding.
• Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Thank you for playing BANDAI NAMCO games and using our products.
  
  Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
  In that case, please try the following process.
  
  *How to Update
  [1] Access to "App Store"
  [2] Swipe the screen downwards on the "Update" tab and then update
  
  Thank you for your understanding and continuous support.

No News

• What OS are supported?
  Compatibility
  (As of Mar 13, 2019)

  Recommended OS Version:

   iOS 9.0 and later

   

  【Notes for operation】

  (1) Please make sure to use this application in the operation environment listed here.

  (2) This service may not work properly according to your utilization statusand the factors of your using device-specific,

  even if you use the application in the recommended operation environment 

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• I bought an Arcana Gem Pack, but I haven't received any gems.
  How To Play Fee/Point Data Transfer

  The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
  Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
   (not through Present Box).
  
  Additionally, please take note of the following:
  
  - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
  - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
  - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
  - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus.
  - Can only be received in the language it was purchased in.
  
  Bonus List: 
  *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
  *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.
  
  Day 1: Arcana Gem x250
  Day 2: Arcana Gem x50
  Day 3: Arcana Gem x50
  Day 4: Arcana Gem x50
  Day 5: Arcana Gem x250
  Day 6: Arcana Gem x50
  Day 7: Arcana Gem x50
  Day 8: Arcana Gem x50
  Day 9: Arcana Gem x50
  Day 10: Arcana Gem x500
  Day 11: Arcana Gem x50
  Day 12: Arcana Gem x50
  Day 13: Arcana Gem x50
  Day 14: Arcana Gem x50
  Day 15: Arcana Gem x250
  Day 16: Arcana Gem x50
  Day 17: Arcana Gem x50
  Day 18: Arcana Gem x50
  Day 19: Arcana Gem x50
  Day 20: Arcana Gem x500
  Day 21: Arcana Gem x50
  Day 22: Arcana Gem x50
  Day 23: Arcana Gem x50
  Day 24: Arcana Gem x50
  Day 25: Arcana Gem x300
  -----------------------------
  In total: Arcana Gem x3,000

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• What will happen if I uninstall the application?
  Data Transfer
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

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• I uninstalled the app by mistake. So I want my account back.
  How To Play
  With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.

   

  1. Install and tap "Enter Data Transfer ID" on title screen

  2. Enter "Data Transfer ID" and "Password" which you took note before

  3. Complete data migration 

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• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

  ・Please understand that we are not able to respond to data restoration requests.

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No results

• For Players who have troubles of updating the app
  Others/Notes
  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

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• Which content is compatible with iOS 9?
  Compatibility
  Regarding the compatibility of "iOS 9", it is different from each content.
  Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

  
  *Notes
  In case it is incompatible, there is a possibility that the application does not work properly.
  Therefore, please refrain from updating to "iOS 9" until it is completed.

  
  *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
  With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.

   

  
  

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• I purchased an item but it was not added to my account, what can I do?
  Fee/Point
  In-app purchase may not function correctly under the following circumstances;

   

  [1] When your device is under high stress

  Please conduct the following operation and retry under good communication circumstances;

  -Restart your device

  -Close all running apps (Stop multi-task)

  -Restart the app

   

  [2] Reflection may be delayed with various kinds of issue, mainly with communication error

  After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.

  Please be informed that sometimes this may take 2-3 days, so please be patient until then.

   

  [3] If none of [1] and [2] did not help you with your situation

  We need the following information to properly assist you.
   

  (1)Order day and time

  (2)Price

  (3)Purchased item name

  (4)User ID

  (5)User Name

  *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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• I haven't received the invoice e-mail from you. Why?
  Fee/Point
  The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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• The app shows "Waiting" and I can play it since the last update. What can I do?
  How To Play
  Please try all the following methods when your device shows "Waiting";

   

  [1] Make sure your Network connection is stable and try the steps below

  + Turn the power OFF

  (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.

  After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)

   

  + Stop Multitasking

  # with iOS 6 or older

  Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.

  # with iOS 7 or later

  Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

   

  [2] Reset your device

  Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again

  **No data or settings will be lost from this procedure.

   

  If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

  Was this QA useful? useful useless Thank You

• What OS are supported?
  Compatibility
  (As of Mar 13, 2019)

  Recommended OS Version:

   iOS 9.0 and later

   

  【Notes for operation】

  (1) Please make sure to use this application in the operation environment listed here.

  (2) This service may not work properly according to your utilization statusand the factors of your using device-specific,

  even if you use the application in the recommended operation environment 

  Was this QA useful? useful useless Thank You

• I bought an Arcana Gem Pack, but I haven't received any gems.
  How To Play Fee/Point Data Transfer

  The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
  Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
   (not through Present Box).
  
  Additionally, please take note of the following:
  
  - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
  - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
  - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
  - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus.
  - Can only be received in the language it was purchased in.
  
  Bonus List: 
  *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
  *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.
  
  Day 1: Arcana Gem x250
  Day 2: Arcana Gem x50
  Day 3: Arcana Gem x50
  Day 4: Arcana Gem x50
  Day 5: Arcana Gem x250
  Day 6: Arcana Gem x50
  Day 7: Arcana Gem x50
  Day 8: Arcana Gem x50
  Day 9: Arcana Gem x50
  Day 10: Arcana Gem x500
  Day 11: Arcana Gem x50
  Day 12: Arcana Gem x50
  Day 13: Arcana Gem x50
  Day 14: Arcana Gem x50
  Day 15: Arcana Gem x250
  Day 16: Arcana Gem x50
  Day 17: Arcana Gem x50
  Day 18: Arcana Gem x50
  Day 19: Arcana Gem x50
  Day 20: Arcana Gem x500
  Day 21: Arcana Gem x50
  Day 22: Arcana Gem x50
  Day 23: Arcana Gem x50
  Day 24: Arcana Gem x50
  Day 25: Arcana Gem x300
  -----------------------------
  In total: Arcana Gem x3,000

  Was this QA useful? useful useless Thank You

• What will happen if I uninstall the application?
  Data Transfer
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

  Was this QA useful? useful useless Thank You

• I uninstalled the app by mistake. So I want my account back.
  How To Play
  With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.

   

  1. Install and tap "Enter Data Transfer ID" on title screen

  2. Enter "Data Transfer ID" and "Password" which you took note before

  3. Complete data migration 

  Was this QA useful? useful useless Thank You

• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

  ・Please understand that we are not able to respond to data restoration requests.

  Was this QA useful? useful useless Thank You