• Important2019/03/13

  Notice Concerning the End of pre-iOS 9.0 Support

  iOS

  Important2019/03/13

  Notice Concerning the End of pre-iOS 9.0 Support

  iOS

  Thank you for enjoy playing "SWORD ART ONLINE: Integral Factor."
  
  For the iOS version of "SWORD ART ONLINE: Integral Factor," as of the update on March 13, 2019 (Wed), pre-iOS version 9.0 support has now ended.
  
  Following the update, any iOS versions below 9.0 will no longer be supported.
  
  The development team of "SWORD ART ONLINE: Integral Factor" will continue to work hard in providing better service to all of our users. We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding.
  
  
  ----------------------------------------
  
   - How to Check Your Device's iOS Version
  
      Settings → General → About → Version
      *Some steps may differ based on the device that you are using.
  
   - Transferring Your Account to Another Device
  
     ▼Preparing Your Account for Transfer
  　　1. On your current device, tap the "Menu" button in the upper-left corner of the title screen.
             Then, tap the "Create Transfer ID" button.
  　　2. After tapping the "Create Transfer ID" button, you'll be taken to the Transfer ID creation
             page, where your Transfer ID will be generated. You will also be asked to set a password
             for the transfer process.
  　　3. Once you've completed these steps, be sure to record both your generated Transfer ID and
             password and save it for later.
  
  　▼Transferring Your Account
  　　1. On your new device, tap the "Menu" button in the upper-left corner of the title of the
             screen. Then, tap the "Enter Transfer ID" button.
  　　2. After tapping the "Enter Transfer ID" button, you'll be taken to the Transfer ID input page,
             where you'll be asked to enter your Transfer ID, as well as the password that you
             previously set.
  　　3. If there are no problems with the information that you've entered, the transfer will be
             complete.
  
  The development team of "SWORD ART ONLINE: Integral Factor" will continue to work hard in providing better service to all of our users.
  
  We sincerely apologize for any inconvenience this may cause and thank you for your patience and understanding.
• Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Thank you for playing BANDAI NAMCO games and using our products.
  
  Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
  In that case, please try the following process.
  
  *How to Update
  [1] Access to "App Store"
  [2] Swipe the screen downwards on the "Update" tab and then update
  
  Thank you for your understanding and continuous support.
• Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code".
  Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

  
  

No News

• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

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• What is Boost Mode?
  How To Play Registration/Cancel Fee/Point Others/Notes

  Boost Mode is a monthly subscription that gives you the following boosts:
  
   -Boost Content
     Boost 1: Get 4x EXP when hunting monsters.
     Boost 2: Get 2x Weapon Proficiency when hunting monsters.
     Boost 3: 2x item drop rate when hunting monsters.
  
  　  *If you use items with the same effect at the same time with the Boost Mode, the effects will be calculated as follows:
         Example: [In the case where the default state of earning EXP is set as 30]
           1) Boost Mode will 4 times earning the EXP (+90);
           2) An additional item is used to double earning EXP on top of it (+30);
           Then, 30 (default state) + 90 (from above #1) + 30 (from above #2) = 150, which makes the earning of EXP increased by 5 times.
  
   -Important
    ・Boost Mode is valid for a month starting from the purchased date and will be automatically renewed each month.
    ・If cancelled during the validity period, you will continue receiving effect of the boosts until you log out after the expiration date.
    ・You cannot make duplicate purchases during the validity period.
    ・Please be aware that deleting the app does not cancel this subscription.
    ・Boost Mode will be applied to your character at the time of purchase.
       If you delete the app before canceling your subscription or want to transfer Boost Mode to a newly created character during the validity period, you can follow the steps below.
  　    1. Open the app while logged in to the same Apple ID that you used to complete the purchase.
  　　 2. You can transfer Boost Mode to your new character by navigating to the Shop and tapping the Boost Mode Restore button.
         *This method will only reactivate Boost Mode during the validity period, so you will not be charged twice.
    ・If you’d like to cancel Boost Mode, please check and follow the instructions HERE.

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• Please let me know how to cancel the boost mode subscription.
  Registration/Cancel Fee/Point Others/Notes

  This subscription must be canceled at least 24 hours prior to the expiration date.
  
  Cancellation may be completed through the following procedure.
  
  　1. Tap Settings > [your name] > iTunes & App Store
     2. Tap "Apple ID" at the top of the screen.
     3. Tap "View Apple ID" then "Subscriptions"
     4. Tap "Boost Mode" purchased on "SWORD ART ONLINE: Integral Factor" to see the purchase history.
     5. Cancel subscription by tapping "Cancel Subscription"
  
  *Please be aware that even if you cancel this subscription, you will not receive a refund for the remaining validity period.
  *When canceling this subscription, you will still receive the boost effects until the end of the validity period.

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• Please let me know about "Boost Mode Validity Period".
  Registration/Cancel Fee/Point Others/Notes

  Boost Mode will be valid for one month after purchase.
  After initial purchase, the Boost Mode subscription will renew automatically each month*.
  
  You can review your subscription’s validity period via the methods below.
  
  1. Tap Settings > [your name] > iTunes & App Store
  2. Tap "Apple ID" at the top of the screen.
  3. Tap "View Apple ID" then "Subscriptions"
  4. Tap "Boost Mode" purchased on "SWORD ART ONLINE: Integral Factor"
  to see the purchase history.
  
  *Monthly period details:
   ・The subscription is valid until the same date in the following month from the last purchase or renewal.
        Example) If the subscription was purchased or renewed on January 1st, it will be valid until February 1st.
  ・If there is no equivalent date in the following month, it will be valid until the closest date in that month.
        Example) If the subscription was purchased or renewed on January 31st, it will be valid until February 28th.

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• Please let me know about "Transferring Boost Mode During the Validity Period".
  Registration/Cancel Fee/Point Others/Notes

  If you transfer your play data during the Boost Mode validity period, you can receive boost effects on your new device.
  
   -Important
     *If you transfer your play data to a device with a different OS, you cannot transfer Boost Mode.
     *Please cancel your existing subscription in advance and purchase Boost Mode on your new device.
     *If you don’t cancel your existing subscription, it will continue as registered on your previous device.

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No results

• For Players who have troubles of updating the app
  Others/Notes
  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

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• Which content is compatible with iOS 9?
  Compatibility
  Regarding the compatibility of "iOS 9", it is different from each content.
  Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

  
  *Notes
  In case it is incompatible, there is a possibility that the application does not work properly.
  Therefore, please refrain from updating to "iOS 9" until it is completed.

  
  *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
  With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.

   

  
  

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• I purchased an item but it was not added to my account, what can I do?
  Fee/Point
  In-app purchase may not function correctly under the following circumstances;

   

  [1] When your device is under high stress

  Please conduct the following operation and retry under good communication circumstances;

  -Restart your device

  -Close all running apps (Stop multi-task)

  -Restart the app

   

  [2] Reflection may be delayed with various kinds of issue, mainly with communication error

  After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.

  Please be informed that sometimes this may take 2-3 days, so please be patient until then.

   

  [3] If none of [1] and [2] did not help you with your situation

  We need the following information to properly assist you.
   

  (1)Order day and time

  (2)Price

  (3)Purchased item name

  (4)User ID

  (5)User Name

  *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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• I haven't received the invoice e-mail from you. Why?
  Fee/Point
  The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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• The app shows "Waiting" and I can play it since the last update. What can I do?
  How To Play
  Please try all the following methods when your device shows "Waiting";

   

  [1] Make sure your Network connection is stable and try the steps below

  + Turn the power OFF

  (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.

  After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)

   

  + Stop Multitasking

  # with iOS 6 or older

  Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.

  # with iOS 7 or later

  Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

   

  [2] Reset your device

  Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again

  **No data or settings will be lost from this procedure.

   

  If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

  Was this QA useful? useful useless Thank You

• What is Boost Mode?
  How To Play Registration/Cancel Fee/Point Others/Notes

  Boost Mode is a monthly subscription that gives you the following boosts:
  
   -Boost Content
     Boost 1: Get 4x EXP when hunting monsters.
     Boost 2: Get 2x Weapon Proficiency when hunting monsters.
     Boost 3: 2x item drop rate when hunting monsters.
  
  　  *If you use items with the same effect at the same time with the Boost Mode, the effects will be calculated as follows:
         Example: [In the case where the default state of earning EXP is set as 30]
           1) Boost Mode will 4 times earning the EXP (+90);
           2) An additional item is used to double earning EXP on top of it (+30);
           Then, 30 (default state) + 90 (from above #1) + 30 (from above #2) = 150, which makes the earning of EXP increased by 5 times.
  
   -Important
    ・Boost Mode is valid for a month starting from the purchased date and will be automatically renewed each month.
    ・If cancelled during the validity period, you will continue receiving effect of the boosts until you log out after the expiration date.
    ・You cannot make duplicate purchases during the validity period.
    ・Please be aware that deleting the app does not cancel this subscription.
    ・Boost Mode will be applied to your character at the time of purchase.
       If you delete the app before canceling your subscription or want to transfer Boost Mode to a newly created character during the validity period, you can follow the steps below.
  　    1. Open the app while logged in to the same Apple ID that you used to complete the purchase.
  　　 2. You can transfer Boost Mode to your new character by navigating to the Shop and tapping the Boost Mode Restore button.
         *This method will only reactivate Boost Mode during the validity period, so you will not be charged twice.
    ・If you’d like to cancel Boost Mode, please check and follow the instructions HERE.

  Was this QA useful? useful useless Thank You

• Please let me know how to cancel the boost mode subscription.
  Registration/Cancel Fee/Point Others/Notes

  This subscription must be canceled at least 24 hours prior to the expiration date.
  
  Cancellation may be completed through the following procedure.
  
  　1. Tap Settings > [your name] > iTunes & App Store
     2. Tap "Apple ID" at the top of the screen.
     3. Tap "View Apple ID" then "Subscriptions"
     4. Tap "Boost Mode" purchased on "SWORD ART ONLINE: Integral Factor" to see the purchase history.
     5. Cancel subscription by tapping "Cancel Subscription"
  
  *Please be aware that even if you cancel this subscription, you will not receive a refund for the remaining validity period.
  *When canceling this subscription, you will still receive the boost effects until the end of the validity period.

  Was this QA useful? useful useless Thank You

• Please let me know about "Boost Mode Validity Period".
  Registration/Cancel Fee/Point Others/Notes

  Boost Mode will be valid for one month after purchase.
  After initial purchase, the Boost Mode subscription will renew automatically each month*.
  
  You can review your subscription’s validity period via the methods below.
  
  1. Tap Settings > [your name] > iTunes & App Store
  2. Tap "Apple ID" at the top of the screen.
  3. Tap "View Apple ID" then "Subscriptions"
  4. Tap "Boost Mode" purchased on "SWORD ART ONLINE: Integral Factor"
  to see the purchase history.
  
  *Monthly period details:
   ・The subscription is valid until the same date in the following month from the last purchase or renewal.
        Example) If the subscription was purchased or renewed on January 1st, it will be valid until February 1st.
  ・If there is no equivalent date in the following month, it will be valid until the closest date in that month.
        Example) If the subscription was purchased or renewed on January 31st, it will be valid until February 28th.

  Was this QA useful? useful useless Thank You

• Please let me know about "Transferring Boost Mode During the Validity Period".
  Registration/Cancel Fee/Point Others/Notes

  If you transfer your play data during the Boost Mode validity period, you can receive boost effects on your new device.
  
   -Important
     *If you transfer your play data to a device with a different OS, you cannot transfer Boost Mode.
     *Please cancel your existing subscription in advance and purchase Boost Mode on your new device.
     *If you don’t cancel your existing subscription, it will continue as registered on your previous device.

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