• Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Thank you for playing BANDAI NAMCO games and using our products.
  
  Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
  In that case, please try the following process.
  
  *How to Update
  [1] Access to "App Store"
  [2] Swipe the screen downwards on the "Update" tab and then update
  
  Thank you for your understanding and continuous support.
• Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code".
  Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

  
  
• Notice2017/07/01

  Regarding the delay with the purchase reflection

  iOSCommon

  Notice2017/07/01

  Regarding the delay with the purchase reflection

  iOSCommon

  Thank you for using BANDAI NAMCO Entertainment services.
  
  Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
  Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
  However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;
  
  [1] Date and Time of your purchase
  [2] Transaction ID number
  [3] The content of your purchase
  
  We apologize for the inconvenience.

   

No News

• What will happen if I uninstall the application?
  Data Migration
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

  Was this QA useful? useful useless Thank You

• How can I transfer my game data to another device?
  Data Migration
  For data migration, please set up "Data Transfer ID" by the following procedure.

   

  ■Operation on your current device

  1. Tap "Create Data Transfer ID" on title screen

  2. Take note of "Data Transfer ID" on the screen and set "Password"

   

  ■Operation on your new device

  3. Install and launch the app with your new device

  4. Tap "Enter Data Transfer ID" on title screen

  5. Enter "Data Transfer ID" which you took note and "Password" set on step 2

  6. Complete data migration 

   

  *Notes:

  ・You can't carry over your gems between different OSs.

  ・DO NOT disclose your data transfer ID/password to the third party. 

  ・Please be informed beforehand that it is the user's responsibility to perform regular backups for transferring saved data. We will not respond to data restoration.

  Was this QA useful? useful useless Thank You

• Can I play the application for free of charge?
  How To Play
  This application is playable for free of charge basically, including charging system paying money for items

  The costs will arise when using the service for profit.

  Communication fee while playing the application is paid by the users

  Was this QA useful? useful useless Thank You

• Where can I check the terms of use?
  How To Play
  Terms of use can be checked by following the below process:
   

  Menu ⇒ System ⇒ Others ⇒ Terms of use

   

  Thank you for your kind cooperation for enjoying the application with peace of in mind

  Was this QA useful? useful useless Thank You

• What is Arcana gem?
  How To Play
  Arcana gem is a item to be consumed when getting Skill Record 

  It can be gained as Login Bonus or various reward.

  It is purchasable by pressing the add-Aclacna gem bottun in the shop.

  Was this QA useful? useful useless Thank You

There is not the target FAQ

• For Players who have troubles of updating the app
  Others/Notes
  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.
• Which content is compatible with iOS 9?
  Compatibility
  Regarding the compatibility of "iOS 9", it is different from each content.
  Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

  
  *Notes
  In case it is incompatible, there is a possibility that the application does not work properly.
  Therefore, please refrain from updating to "iOS 9" until it is completed.

  
  *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
  With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.

   

  
  
• I purchased an item but it was not added to my account, what can I do?
  Fee/Point
  In-app purchase may not function correctly under the following circumstances;

   

  [1] When your device is under high stress

  Please conduct the following operation and retry under good communication circumstances;

  -Restart your device

  -Close all running apps (Stop multi-task)

  -Restart the app

   

  [2] Reflection may be delayed with various kinds of issue, mainly with communication error

  After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.

  Please be informed that sometimes this may take 2-3 days, so please be patient until then.

   

  [3] If none of [1] and [2] did not help you with your situation

  We need the following information to properly assist you.
   

  (1)Order day and time

  (2)Price

  (3)Purchased item name

  (4)User ID

  (5)User Name

  *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly
• I haven't received the invoice e-mail from you. Why?
  Fee/Point
  The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
• The app shows "Waiting" and I can play it since the last update. What can I do?
  How To Play
  Please try all the following methods when your device shows "Waiting";

   

  [1] Make sure your Network connection is stable and try the steps below

  + Turn the power OFF

  (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.

  After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)

   

  + Stop Multitasking

  # with iOS 6 or older

  Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.

  # with iOS 7 or later

  Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

   

  [2] Reset your device

  Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again

  **No data or settings will be lost from this procedure.

   

  If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

• What will happen if I uninstall the application?
  Data Migration
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

  Was this QA useful? useful useless Thank You

• How can I transfer my game data to another device?
  Data Migration
  For data migration, please set up "Data Transfer ID" by the following procedure.

   

  ■Operation on your current device

  1. Tap "Create Data Transfer ID" on title screen

  2. Take note of "Data Transfer ID" on the screen and set "Password"

   

  ■Operation on your new device

  3. Install and launch the app with your new device

  4. Tap "Enter Data Transfer ID" on title screen

  5. Enter "Data Transfer ID" which you took note and "Password" set on step 2

  6. Complete data migration 

   

  *Notes:

  ・You can't carry over your gems between different OSs.

  ・DO NOT disclose your data transfer ID/password to the third party. 

  ・Please be informed beforehand that it is the user's responsibility to perform regular backups for transferring saved data. We will not respond to data restoration.

  Was this QA useful? useful useless Thank You

• Can I play the application for free of charge?
  How To Play
  This application is playable for free of charge basically, including charging system paying money for items

  The costs will arise when using the service for profit.

  Communication fee while playing the application is paid by the users

  Was this QA useful? useful useless Thank You

• Where can I check the terms of use?
  How To Play
  Terms of use can be checked by following the below process:
   

  Menu ⇒ System ⇒ Others ⇒ Terms of use

   

  Thank you for your kind cooperation for enjoying the application with peace of in mind

  Was this QA useful? useful useless Thank You

• What is Arcana gem?
  How To Play
  Arcana gem is a item to be consumed when getting Skill Record 

  It can be gained as Login Bonus or various reward.

  It is purchasable by pressing the add-Aclacna gem bottun in the shop.

  Was this QA useful? useful useless Thank You