• Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Important2017/11/30

  How to settle that the latest update is not reflected in the App Store

  iOSCommon

  Thank you for playing BANDAI NAMCO games and using our products.
  
  Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
  In that case, please try the following process.
  
  *How to Update
  [1] Access to "App Store"
  [2] Swipe the screen downwards on the "Update" tab and then update
  
  Thank you for your understanding and continuous support.
• Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  Notice2015/12/27

  For Players who have troubles of updating the app

  iOSCommon

  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code".
  Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

  
  
• Notice2017/07/01

  Regarding the delay with the purchase reflection

  iOSCommon

  Notice2017/07/01

  Regarding the delay with the purchase reflection

  iOSCommon

  Thank you for using BANDAI NAMCO Entertainment services.
  
  Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
  Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
  However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;
  
  [1] Date and Time of your purchase
  [2] Transaction ID number
  [3] The content of your purchase
  
  We apologize for the inconvenience.

   

No News

• What will happen if I uninstall the application?
  Data Transfer
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

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• I uninstalled the app by mistake. So I want my account back.
  How To Play
  With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.

   

  1. Install and tap "Enter Data Transfer ID" on title screen

  2. Enter "Data Transfer ID" and "Password" which you took note before

  3. Complete data migration 

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• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

  ・Please understand that we are not able to respond to data restoration requests.

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• I bought an Arcana Gem Pack, but I haven't received any gems.
  How To Play Fee/Point Data Transfer
  The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
  Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
   (not through Present Box).
  
  Additionally, please take note of the following:
  
  - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
  - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
  - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
  - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus. 
  
  Bonus List: 
  *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
  *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.
  
  Day 1: Arcana Gem x250
  Day 2: Arcana Gem x50
  Day 3: Arcana Gem x50
  Day 4: Arcana Gem x50
  Day 5: Arcana Gem x250
  Day 6: Arcana Gem x50
  Day 7: Arcana Gem x50
  Day 8: Arcana Gem x50
  Day 9: Arcana Gem x50
  Day 10: Arcana Gem x500
  Day 11: Arcana Gem x50
  Day 12: Arcana Gem x50
  Day 13: Arcana Gem x50
  Day 14: Arcana Gem x50
  Day 15: Arcana Gem x250
  Day 16: Arcana Gem x50
  Day 17: Arcana Gem x50
  Day 18: Arcana Gem x50
  Day 19: Arcana Gem x50
  Day 20: Arcana Gem x500
  Day 21: Arcana Gem x50
  Day 22: Arcana Gem x50
  Day 23: Arcana Gem x50
  Day 24: Arcana Gem x50
  Day 25: Arcana Gem x300
  -----------------------------
  In total: Arcana Gem x3,000

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• Can I play the application for free of charge?
  How To Play
  This application is playable for free of charge basically, including charging system paying money for items

  The costs will arise when using the service for profit.

  Communication fee while playing the application is paid by the users

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No results

• For Players who have troubles of updating the app
  Others/Notes
  The issue may be fixed with the following procedures;

   

  - Reboot your device

  Please confirm that whether rebooting your device fix the issue.

   

  - Stop multi-tasking

  Please close all running apps before you update the app.

   

  - Free up your memory

  The update may not be correctly conducted if you don't have enough memory in your device.
  In that case, please free up the memory by deleting unnecessary app or data files.

   

  - Download with Wi-Fi

  Please use Wi-Fi connection when you update the app 

   

  - Reinstall

  If none of these procedure described above help you with the issue, re-installing the app may fix it.
  However, please be informed that once you uninstall the app, the data will be lost.
  You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.

   

  ※We don't take any responsibilities of loss caused by procedures described in this note.

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• Which content is compatible with iOS 9?
  Compatibility
  Regarding the compatibility of "iOS 9", it is different from each content.
  Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

  
  *Notes
  In case it is incompatible, there is a possibility that the application does not work properly.
  Therefore, please refrain from updating to "iOS 9" until it is completed.

  
  *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
  With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.

   

  
  

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• I purchased an item but it was not added to my account, what can I do?
  Fee/Point
  In-app purchase may not function correctly under the following circumstances;

   

  [1] When your device is under high stress

  Please conduct the following operation and retry under good communication circumstances;

  -Restart your device

  -Close all running apps (Stop multi-task)

  -Restart the app

   

  [2] Reflection may be delayed with various kinds of issue, mainly with communication error

  After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.

  Please be informed that sometimes this may take 2-3 days, so please be patient until then.

   

  [3] If none of [1] and [2] did not help you with your situation

  We need the following information to properly assist you.
   

  (1)Order day and time

  (2)Price

  (3)Purchased item name

  (4)User ID

  (5)User Name

  *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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• I haven't received the invoice e-mail from you. Why?
  Fee/Point
  The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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• The app shows "Waiting" and I can play it since the last update. What can I do?
  How To Play
  Please try all the following methods when your device shows "Waiting";

   

  [1] Make sure your Network connection is stable and try the steps below

  + Turn the power OFF

  (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.

  After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)

   

  + Stop Multitasking

  # with iOS 6 or older

  Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.

  # with iOS 7 or later

  Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

   

  [2] Reset your device

  Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again

  **No data or settings will be lost from this procedure.

   

  If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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• What will happen if I uninstall the application?
  Data Transfer
  Please note the history data will be initialized if the application is uninstalled.

  *If the ‘Transfer ID’ is issued, by transferring the data you can restart the game where you left off

  Was this QA useful? useful useless Thank You

• I uninstalled the app by mistake. So I want my account back.
  How To Play
  With your data transfer ID and Password which were issued beforehand, you can restart from where it stopped before.

   

  1. Install and tap "Enter Data Transfer ID" on title screen

  2. Enter "Data Transfer ID" and "Password" which you took note before

  3. Complete data migration 

  Was this QA useful? useful useless Thank You

• How can I transfer my game data to another device?
  Data Transfer
  Please set up "Data Transfer ID" using the following procedure to transfer data.

   

  From your current device:

  1. Tap "Create Transfer ID" on the title screen

  2. Take note of your "Data Transfer ID" and set "Password"

   

  From your new device:

  3. Install and launch the app with your new device

  4. Tap "Enter Transfer ID" on title screen

  5. Enter the "Data Transfer ID" and "Password" you set in step 2

  6. Complete data transfer 

   

  Notes:

  ・You cannot carry over your Arcana Gems between different OS. 
  　Also please note that if you transfer your account between different OS, you will lose any remaining right of receiving "Arcana Gem Pack" bonuses. 

  ・DO NOT disclose your data transfer ID/password to a third party. 

  ・Please understand that we are not able to respond to data restoration requests.

  Was this QA useful? useful useless Thank You

• I bought an Arcana Gem Pack, but I haven't received any gems.
  How To Play Fee/Point Data Transfer
  The Arcana Gem Pack is a discount pack that allows you to earn up to 3,000 Arcana Gems by logging in every day.
  Please be advised that the 3,000 Arcana Gems are not distributed immediately, and are distributed over a period of 30 days depending on your login status directly to your account. 
   (not through Present Box).
  
  Additionally, please take note of the following:
  
  - You will receive 3,000 Arcana Gems if you log in for 25 out of 30 days from date of purchase.
  - The bonus is attainable every day after 4:00 AM. (JST/UTC+9)
  - This pack can be purchased again once you have either accepted all 25 days’ bonus or 30 days have passed from the initial purchase.
  - If you transfer between different OS (iOS⇔Android), you will lose the remaining right of receiving the Arcana Gem Pack bonus. 
  
  Bonus List: 
  *You can accept the following gems in the bonus list in order by logging in during 30 days from your purchase. 
  *Arcana Gems will be distributed directly to your account. They will not be sent to your Present Box.
  
  Day 1: Arcana Gem x250
  Day 2: Arcana Gem x50
  Day 3: Arcana Gem x50
  Day 4: Arcana Gem x50
  Day 5: Arcana Gem x250
  Day 6: Arcana Gem x50
  Day 7: Arcana Gem x50
  Day 8: Arcana Gem x50
  Day 9: Arcana Gem x50
  Day 10: Arcana Gem x500
  Day 11: Arcana Gem x50
  Day 12: Arcana Gem x50
  Day 13: Arcana Gem x50
  Day 14: Arcana Gem x50
  Day 15: Arcana Gem x250
  Day 16: Arcana Gem x50
  Day 17: Arcana Gem x50
  Day 18: Arcana Gem x50
  Day 19: Arcana Gem x50
  Day 20: Arcana Gem x500
  Day 21: Arcana Gem x50
  Day 22: Arcana Gem x50
  Day 23: Arcana Gem x50
  Day 24: Arcana Gem x50
  Day 25: Arcana Gem x300
  -----------------------------
  In total: Arcana Gem x3,000

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• Can I play the application for free of charge?
  How To Play
  This application is playable for free of charge basically, including charging system paying money for items

  The costs will arise when using the service for profit.

  Communication fee while playing the application is paid by the users

  Was this QA useful? useful useless Thank You