(Google Play)ONE PIECE BOUNTY RUSH

News List

  • Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Notice2017/07/01

    Regarding the delay with the purchase reflection

    Google PlayCommon
    Thank you for using BANDAI NAMCO Entertainment services.

    Currently, we are confirming that unspecified large number of people are experiencing unreflection of their in-app purchase due to the usage of your network.
    Please be noted that this issue may be solved when a certain time pasts, therefore we would like you to confirm it again later.
    However, if your purchase does not come through even after 2-3days, then we would like you to contact us with following information;

    [1] Date and Time of your purchase
    [2] Transaction ID number
    [3] The content of your purchase

    We apologize for the inconvenience.
     
  • Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    Google PlayCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of Jan 29, 2019)
    Suppported OS versions are as follows;
     
    Operation OS:Android 5.0 and up.
    Recommended OS:Android 7.0 and up.
     
    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • What is Data Transfer?
    Data Transfer
    You can transfer your "ONE PIECE Bounty Rush" game data to another device, from the device that you are currently using.
    With this function, even if you change the device, or accidentally delete the application, you can restore your game data.

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  • How can I data transfer?
    Data Transfer
    You can transfer your current "ONE PIECE Bounty Rush" game data to another device, by the following procedure:
    *Please also check the FAQ: "Are there any notes I should be aware of while doing data transfer?", before conducting data transfer.
     
    1. Using the current device (the device that has the game data which you want to transfer), open the app, tap "Menu" > "Change settings / Data transfer".
    2. Make sure to read all written terms before proceeding.
    3.Tap "Enter Password for Data Transfer" > Set a password of 8 alphanumeric characters > Tap "Issue transfer password" to create a transfer password and Transfer ID.
     *Make sure you take a note or a screenshot or a note after the Transfer ID and password has been issued.
    4. Download "ONE PIECE Bountry Rush" app to your new device.
    5. Open the App on your new device, and tap "Change Device/Transfer" on the title screen > Enter Transfer ID and Password you issued at Step 3, and tap "Transfer Game Data". Your data should now be transferred. 

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  • Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer
    Please be noted for data transfer notes as follows.
     
    · If you transfer game data during a quest, you cannot return to halfway through the quest.
    · If you transfer game data between different OS (iOS⇔Android), your in-game "Rainbow Diamond" CANNOT be transferred and disappear.
    · Please note that "Rainbow Diamond" which disappeared due to transfer between different OS cannot be compensated.
    · Password will expire two weeks after issue.
    · When reissuing a password, the latest one becomes effective and old password cannot be used.
    · Once used, the password will be invalid. Please issue a password every time to transfer game data again.
    · We do not disclose data transfer information nor accept data restoration etc, so please make sure to strictly manage necessary information for game data transfer by yourself.
    · Please do not disclose data transfer information to third parties.
    · Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

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  • If I delete the app, will my play data be deleted?
    Data Transfer
    If you delete (uninstall) the app from your device, the play data will also be deleted.
    If you deleted game data by mistake without setting data transfer setting in advance, it can not be restored.

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No results

  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:


    1. Log-in to the Google payment center with the Google Account you use when making your purchasehttps://payments.google.com/payments/home
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction


     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device. In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • My in-app purchase is failed. Please help me.
    Fee/Point
    Please confirm your payment with the following procedure when your in-app purchase didn't go through correctly;
     
    [1] Log-in to Google Wallet(https://wallet.google.com/) with your Google account which is connected to the app
    [2] Display the purchase history
    [3] Check the purchase information on the list
     
    If you were able to confirm your purchase, please turn OFF the power of your device once and turn it ON, then check the Multitasking before you restart the app.
     
    [NOTES]
    The in-app purchase may take few 

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  • Please cancel the order.
    Fee/Point
    If the app has been purchased from Google Play, you are entitled for a refund if you cancel it within 2hours from purchase on Google Play.
     
    However, if there are no errors or malfunctions in the app, we don't accept refund under any circumstances. With this case, we are unable to refund your purchase. 

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  • Please help me with my purchase.
    Fee/Point
  • What OS are supported?
    Compatibility
    (As of Jan 29, 2019)
    Suppported OS versions are as follows;
     
    Operation OS:Android 5.0 and up.
    Recommended OS:Android 7.0 and up.
     
    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • What is Data Transfer?
    Data Transfer
    You can transfer your "ONE PIECE Bounty Rush" game data to another device, from the device that you are currently using.
    With this function, even if you change the device, or accidentally delete the application, you can restore your game data.

    Was this QA useful? useful useless Thank You

  • How can I data transfer?
    Data Transfer
    You can transfer your current "ONE PIECE Bounty Rush" game data to another device, by the following procedure:
    *Please also check the FAQ: "Are there any notes I should be aware of while doing data transfer?", before conducting data transfer.
     
    1. Using the current device (the device that has the game data which you want to transfer), open the app, tap "Menu" > "Change settings / Data transfer".
    2. Make sure to read all written terms before proceeding.
    3.Tap "Enter Password for Data Transfer" > Set a password of 8 alphanumeric characters > Tap "Issue transfer password" to create a transfer password and Transfer ID.
     *Make sure you take a note or a screenshot or a note after the Transfer ID and password has been issued.
    4. Download "ONE PIECE Bountry Rush" app to your new device.
    5. Open the App on your new device, and tap "Change Device/Transfer" on the title screen > Enter Transfer ID and Password you issued at Step 3, and tap "Transfer Game Data". Your data should now be transferred. 

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  • Are there any notes I should be aware of while I do Data Transfer?
    Data Transfer
    Please be noted for data transfer notes as follows.
     
    · If you transfer game data during a quest, you cannot return to halfway through the quest.
    · If you transfer game data between different OS (iOS⇔Android), your in-game "Rainbow Diamond" CANNOT be transferred and disappear.
    · Please note that "Rainbow Diamond" which disappeared due to transfer between different OS cannot be compensated.
    · Password will expire two weeks after issue.
    · When reissuing a password, the latest one becomes effective and old password cannot be used.
    · Once used, the password will be invalid. Please issue a password every time to transfer game data again.
    · We do not disclose data transfer information nor accept data restoration etc, so please make sure to strictly manage necessary information for game data transfer by yourself.
    · Please do not disclose data transfer information to third parties.
    · Data transfer operations other than the application, such as data backup function by PC are not subject to operation guarantee.

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  • If I delete the app, will my play data be deleted?
    Data Transfer
    If you delete (uninstall) the app from your device, the play data will also be deleted.
    If you deleted game data by mistake without setting data transfer setting in advance, it can not be restored.

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