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Notice Bug/Failure information
  • 2017/07/01
    [Google Play]
     Regarding the delay with the purchase reflection
  • 2015/12/27
    [Google Play]
     For Players who have troubles of updating the app

Latest Question

Frequently Asked Questions

  • new What OS are supported? (Compatibility)
    (19th March 2018)
    Recommended OS Version:
    Android 5.0 or later

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    Google Play Common questions

  • I purchased an item but it was not added to my account, what can I do?
    In-app purchase may not function correctly under the following circumstances;

    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as Google Play side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
    (1) Transaction Number(ID) which is written on the receipt e-mail from Google or Google Wallet(+)
    (2) Order day and time
    (3) Price
    (4) Purchased item name
    (5) User ID
    (6) User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

    (+) How to confirm the purchase information(Android)
    Please follow the steps below:

    1. Log-in to the Google payment center with the Google Account you use when making your purchase
    2. Click [Transaction]
    3. Open the detail page by clicking the relevant transaction

     Also, please check Google Play Help where you can see further details about how to review your order history.

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  • I can't install the app.
    it is possible that you are experiencing the issue because of the device cache, or it is caused by a different application. 
    If this is the case, please delete the data as instructed below, and confirm again.
    [1] Open the Browser > MENU > Others > Setting > Privacy > Cache Clear
    [2] Menu>Setting>Application>delete application and data(Choose “Apps that you want to uninstall”)
    (*CAUTION:  In some cases when you delete the data, it will be deleted in your application completely.)
    *The flow may vary depending on your device. For more details, please refer to your manual, or you can also contact your device manufacturer.

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  • I received the error message "Problem occur under analysis package"
    Please restart your device and re-install the app under the stable network connection.
    Also, please note that there is a possibility that your OS version is older than 2.1 if the above method don't help you with the issue.
    If this is the case, please update the Android version of your device, and then retry installing the game.
    **How confirm the OS version: 
    Setting >Device info >Firmware version
    Kindly refer to your device manual and contact your service provider regariding questions about updating the OS version. 
    *Before updating, please make a backup of your mobile data as it is possible that the data will be deleted after the update.

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  • Would I be charged again with dowloading the app with same Google account?
    You will not be charged again downloading app with same Google account.
    Please contact Google Inc. regarding the details of your questions about payments;

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  • new What OS are supported?
    (19th March 2018)
    Recommended OS Version:
    Android 5.0 or later

    × Close