Purchased Rainbow Gems are not showing up in the app. What should I do?
The following factors may cause a delay in purchased items or Rainbow Gems being reflected in the app.
(1) High load on your device
Please try the steps below and check again in an environment with a stable internet connection.
・Restart your smartphone
・Close any background apps running on your device
・Restart the app
(2) Network delays or server-related issues
In some cases, a slow network connection or temporary issues with the Apple server may cause a delay in reflecting purchases.
*Please note that it may take up to 2–3 days for purchases to be reflected in rare cases.
If the issue is not resolved after trying the steps above, please check your payment status from here.
And then if you confirmed the payment was completed successfully and the items are still not reflected, please contact customer support for further assistance.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.