Q

I purchased Rainbow Gems, but they aren't reflected in the app. What should I do?
Fee/Point

A

There is a possibility that the app did not receive the information correctly depending on network circumstances. 

 

Please restart the app using the following procedure: [Other] > [Back to title] > Restart app 

 

■If the above procedure failed to remedy the issue:  

*Confirm whether your payment has completed in the iTunes Store. 

If your payment is completed, please contact us with order information below, and your player ID which is written on Friend Search page. 

 

-Order number 

 

-Order date and time 

 

-Purchased item name 

 

-Price 

 

 

 

■ How to confirm the purchase information (iOS) 

 

1. Sign in to the iTunes Store with your Apple ID 

 

2. Click [See All] from purchase history 

 

3. Open the detail page by clicking the relevant transaction

If you can not find possible solutions from FAQ, please send your inquiry via the “Support Form” below.

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