The Rainbow Gems I purchased are not showing up on the app. What should I do?
The conditions below may prevent items and Rainbow Gems purchased on the app from being applied:
(1) There is too much load on your device
Attempt the following and then confirm your purchases again in an environment with good internet connection.
・Restart your smartphone
・Cancel background tasks on your device
・Restart the app
(2) A slow network connection or other issue is causing a delay
Sometimes, a slow connection from the Apple server or other related issue may cause a delay between when your purchase is made and when it is applied to the app.
*It may take up to 2-3 days for this issue to be resolved.
If this occurs, please wait until your purchase is applied to the app.
If the issue is not resolved even after trying these steps, check here
If you confirm that payment was successfully completed:
Please contact support.
If you can not find possible solutions from FAQ, please send your inquiry from below.
Please send your messages regarding our network contents via the following form. We will forward them to the relevant department.
We do not provide individual replies, but your messages will be passed on to the appropriate department.