(iOS)DRAGON BALL Z DOKKAN BATTLE

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  • I have received "active_record/record_not_unique" error and can't play the app.
    Others/Notes
    After a player finishes a quest, the player's device will send a request to our server. Then, the server will reply to the player's device.
    When the player's device failed to receive a reply from the server, "communication error" occurs on the player's 
    device.

    When 
    "communication error" occurs, we suggest players to press "Retry" so that the request can be sent from the device to the server again and
    the server will send back a reply to finish a "finished quest". 

    However, if 
    the player's device fails to receive the request for several times, "active_record/record_not_unique" pops up.

    If you experience the issue through wifi, please restart your device and turn off the router for a minute and turn on again.
    Also
    , please stay in places in which the good Internet connections available.
     
    Furthermore, If the error persists, we suggest the player try “Retry” for several times to improve the Internet connections.

     

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  • Function of Preventing accidental or unauthorized purchases (Recommended for parents)
    Others/Notes
    You can help prevent accidental or unauthorized purchases on your iPhone, iPad, or iPod touch, by setting Restrictions.
    After you turn Restrictions on, a password will be required for in-app purchases.
    Thus, it is highly recommended that parents set Restrictions to block unauthorized in-app purchases made by your child(ren) or third parties.
     
     
    Please refer to Apple Support for the detail of the procudure of Restrictions setting through the following URLs:
    https://support.apple.com/en-us/HT204030
     
     

     

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  • How can I link my data to my Facebook account?
    Data Transfer
    The steps for data transfer through "Facebook Linking" are as follows:
     
    1. "Menu" --> "Device Transfer / Back Up" --> Log into Facebook from "Facebook Linking Back-up" page.
     
    2. The game data will be linked to Facebook after Logging into Facebook account.
     


    Notes:
    * Dragon Stones cannot be transferred between devices of different OS types.
    * The data of a quest in progress cannot be transfered if there is a quest still in progress.
    * When transferring data using your Facebook account, any pre-existing Device Transfer Code will become invalid. 
    * Please only attempt data transfer in a place with a steady network connection. The data may be transfered incompletely if the network connection is not steady.

     

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  • I linked my data to my Facebook account. How can I transfer my data?
    Data Transfer
    The steps for "Transfer using Facebook Account" are as follows:
     
    1. Download Dragon Ball Z Dokkan Battle onto the new device.
     
    2. Tap "Transfer Device" on the bottom right of the Title Screen --> Then, log into Facebook from the "Transfer using Facebook Account" screen.
     
    3. Please make sure your "Username" and "Rank" are correct after transferring data.

     

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  • I already delete my Facebook account without deactivating "Facebook Linking Back-up" in the app. Can I still transfer my data?
    Data Transfer
    When you conduct data migration through "Facebook Linking Back-up", you need to login to  your Facebook account. 
    If you already deleted your Facebook account without deactivating "Facebook Linking Back-up", you will be unable to transfer your data .
     
    If you deactivated your Facebook account, please conduct "Facebook Linking Back-up" after you reactivated your Facebook account.
    For further information about reactivation of Facebook account, please refer to the following URL, or please contact Facebook.
    https://www.facebook.com/help/212666185422169

     
     

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  • I do not know about my Facebook account information. What do I have to do?
    Data Transfer
  • Error pops up when I attempt to use a Transfer Code. Why?
    Data Transfer
    Your Transfer Code will be invalid and the error pops up after you linked your game data to your Facebook account through "Facebook Linking Back-up" function.
    Please conduct data migaration through "Facebook Linking Back-up" function as follows: 

    [1] "Menu" > "Device Transfer / Back Up" > Log into your Facebook account from "Facebook Linking Back-up" page.
    [2] Your game data will be linked to your Facebook account.
    [3] Please install "Dragon Ball Z Dokkan Battle" on a new device.
    [4] "Transfer Device" on the Title Screen > Log into your Facebook account from "Transfer using Facebook Account" page to transfer data.
     

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  • I have received "communication error" / No_method_error" message and can't play the app.
    Others/Notes
    "Communication error" or "No_method_error" message may show up when the downloaded datasets were incomplete.
    To prevent this message, we suggest players re-download the app to see if the issue will be fixed.


    Regarding the 
    incomplete datasets, we found that the incomplete downloading issue can be related to players' internet connection, or players' device itself.
    Thus, we would like players to go through the following procedure:

    ・Confirm if your device has 1 GB RAM and 1GB Internal Memory (ROM) for the app, excluding SD card capacities

    ・Try using a different internet connection and download the app (e.g. turn of the router and leave it for a few minute, then turn it on; try using a different access point)

    ・Delete apps that you do not need

    ・Try clearing cache from your device completely by using a cache cleaner app

    ・Chek your device setting if any security software and/or firewall settings are preventing from downloading the app.

    ・Check if your device and the router is too far for playing the app 
    smoothly, if the router is connected to too many devices, if there are any form of electromagnetic interference (EMI), or if the router itself has any kind of issues

    ・Confirm if you can play the app smoothly with a different device


    Further, there are matters that may relate to the problem, such as installed apps, updated apps, or updated OS; thus we recommend players try the above procedure that might solve your experiencing issue.





     

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  • I have received communication error and can't play the app.
    Others/Notes
    The communication error occurs when the wifi or internet is not stable or too slow.

    If you experience the issue through wifi, please restart your device. In addition, please turn off the router for a minute and turn on again.
    If the issue still persists, please try using LTE.
    Also, please be advised to ensure that your device has at least 1 GB capacity.
    Furthermore, please be informed that there is a possibility that communication error or "time out" cab occur frequently depending on your region/country.



     

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  • After I saw "Software License Agreement For iTunes" popup, I am unable to purchase Dragon Stones.
    Fee/Point
    Software License Agreement For iTunes is periodically renewed. If you see the popup which require you to agree on the new "Software License Agreement For iTunes", and if you keep denying the agreement, it is possible that you won't be able to purchase Dragon Stones.
    To avoid this situation, please follow the instructions below:
     
    ① If you see the "Software License Agreement For iTunes" popup when you intend to purchase Dragon Stones, please agree on the new software license agreement, unless you disagree with it
    ② You will be sent to App Store after you agreed on the new software license agreement.
    ③ Please choose "Cancel my purchase".
    ④ After you canceled the order, please purchase Dragon Stones; this time you will be able to purchase  Dragon Stones.

    If your issue has not been solved, please contact our support team.

    Thank you. 

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  • How do I deactivate "Facebook Linking Back-up" ?
    Data Transfer
    If you would like to deactivate ”Facebook Linking Back-up”, please follow the steps below:
     
    ■MENU > Device Transfer/Back Up > Facebook Linking Back-up > Choose "delink Facebook accout" > OK

    Note:
    ・You will not be able to transfer your game data through ”Facebook LinkinBack-upfunction after you deactivate it.
    ・You are only able to deactivate the ”Facebook Linking Back-up” function on the app "DRAGON BALL Z DOKKAN BATTLE".
    You will need to create a Transfer Code after you deactivate the ”Facebook Linking Back-up” for data migration.
     
    For further information about App Privacy Settings of Facebook account, please refer to the following URL, or please contact Facebook:

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  • When is the claiming period of Login Bonus?
    How To Play
    The claiming periods for the following login bonuses depend on the last number of the user ID.
     
    Type of Login Bonus:
    - Daily Login Bonus
    - Consecutive Login Bonus
    - Special Login Bonus
    - Returning Login Bonus
     
    Claiming periods during Standard Time:
    User ID that ends with a 0: 16:00:00 ~ 15:59:59 next day PST
    User ID that ends with a 1: 16:10:00 ~ 16:09:59 next day PST
    User ID that ends with a 2: 16:20:00 ~ 16:19:59 next day PST
    User ID that ends with a 3: 16:30:00 ~ 16:29:59 next day PST
    User ID that ends with a 4: 16:40:00 ~ 16:39:59 next day PST
    User ID that ends with a 5: 16:50:00 ~ 16:49:59 next day PST
    User ID that ends with a 6: 17:00:00 ~ 16:59:59 next day PST
    User ID that ends with a 7: 17:10:00 ~ 17:09:59 next day PST
    User ID that ends with a 8: 17:20:00 ~ 17:19:59 next day PST
    User ID that ends with a 9: 17:30:00 ~ 17:29:59 next day PST 
     
     

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  • My account has been stolen/hacked.
    Others/Notes
    Please be informed that we don't provide any support for the case that your account has being stolen/hacked.
     
    Please be noted that you are entirely responsible for maintaining the confidentiality of your account information and you should not disclose your account information to any third party or permit any third party to access your account. And if your account has being stolen with such matter, we regret to inform you, but we will not be able to provide support. 

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  • Why didn't "Ghost Usher" work?
    How To Play
    We apologize for causing misunderstanding regarding  how to use "Ghost Usher".

    When you use "Ghost Usher" for the first time, the enemies will get an "effect icon", and the enemies will be delayed.
     If you want to delay the enemies for the second time in a row, you have to wait until the"Ghost Usher" you used before will lose its effect (it losed its effect when you get hit by the enemies).
    Once you notice that the enemies lost the "effect icon", you can use "Ghost Usher" again to delay the enemies.

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  • Why don't the Link Skills work?
    How To Play
    
     
    In some cases, to activate Link Skills, they have other conditions to be met besides which characters are next to one another in a turn.
    Please go to "TEAM" > "Character List" > choose a character > "Push" > "Link skill" > "Details" for more information.
     If the names of the characters are the same, the Link Skill will not work.

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  • What is the difference among the difficulty levels?
    How To Play
    There are 3 levels of difficulties for each QUEST [NORMAL], [HARD] and [Z-HARD].
    Higher difficulty stages will be released by clearing lower level stages.
    Rewards will be better the higher the difficulty, and encounters with opponents will become more difficult as well.

    ※The route is different depending on the difficulties.

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  • I didn't receive my Gift.
    How To Play
    Items received for more than 90days in the Gift Box will be deleted automatically.
    Only 100items will be shown in the Gift Box.
    ※No possessive amount of limitation

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  • What is Awaken?
    How To Play
    There are 2 patterns for Awaken: [Awaken] and [Z Awaken]. You can check this in-game by: TEAM > Awaken
     
    [Awaken]
    You can raise character's parameters by using this function. You need the required items to conduct Awaken.
     
    [Z Awaken]
    The last Awaken you conduct will automatically be the Z Awaken. The parameters and level limitation will be raised. You need the required items to conduct Z Awaken.

    [Dokkan Awakening]
    After Dokkan Awakening, the character changes into a different character, so that character's level will be reset to 1. (The character's Super Attack level will be carried over.)
    *more details are available in the app's in-game help. 

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  • Please tell me about the Team organization.
    How To Play
    You can organize a party using different characters, depending on your team cost. Each character has a different cost.
    ※The Team Cost will depend on the player's level.
    ※You can organize 6 teams at max.
     
    Same characters can't be put together in one team.
     
    One team is organized with 6 characters. If there is a free space for the team, "Saibamen" will be put in for that space.

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  • I can't find the DRAGON BALL.
    How To Play
    There are only 7 Dragon Balls. It won't be replaced again until you grant your wishes.
    In addition, you can confirm the stage where Dragon Balls are placed by following these steps:
     
    HOME > Dragon Ball > Long pressing the empty frame

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  • How do I train my characters?
    How To Play
    [Training Opponent](Required)
    You can power up your characters by consuming other characters.
    ※If the consuming character has the same name or feature as the base character, more experience value will be obtained.
     
    [Training item]
    You have the option to use these items. More experience value will be obtained.
     
    [Training Place]
    Acquirable experience value will depend on the place you use.

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  • How can I recover STA?
    How To Play
    1 Stamina will be recovered every 5 minutes.
    You can recover full STA by using 1 Dragon Stone or by leveling up.

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  • What will happen if I restart the app during the QUEST?
    How To Play
    If you restart the app in the middle of the QUEST, game will restart from the point you interrupted.
    *If the game is dismissed while in a quest, all items and characters which you obtained will be deleted.

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  • What is DOKKAN Mode?
    How To Play
    When the DOKKAN gauge placed under the HP Bar reaches the full amount, and if you perform the Super Attack, DOKKAN Mode begins. All Super Attack is guaranteed to hit during this mode.
     
    DOKKAN gauge will accumulate by consuming "Ki" spheres.
    ※DOKKAN gauge will be reset by swiching the Stages.

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  • What is Super Attack Level?
    How To Play
    You can raise the Super Attack Level by selecting same characters for the training partner.
    More effective attack for higher level.
    *Level limitation depends on each character.

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  • How is the attack order determined?
    How To Play
    The Attack order is shown on the lower part of the Battle screen. Your character will attack in order, starting from the left.
    You can switch the order of the attack before you select the "Ki" sphere.
     
    In addition, the opponent will come against to the character who have lastly attacked him when opponent's icon is shown.
    ※ If the opponent is a pre-empt, he will attack your character for the first attack.
     
    TIP: Strategize the position of your characters to get the advantage in battle, like by placing high DEF character against the opponent.

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  • How does the "Type" works?
    How To Play
    Each character have its type of attack and relation between each types as follows:
     
    ・STR(Red): Strong for PHY(Orange) / Weak for AGL(Blue)
    ・AGL(Blue): Strong for STR(Red) / Weak for TEQ(Green)
    ・TEQ(Green): Strong for AGL(Blue) / Weak for INT(Purple)
    ・INT(Purple): Strong for TEQ(Green) / Weak for PHY(Orange)
    ・PHY(Orange): Strong for INT(Purple) / Weak for STR(Red)

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  • What is "Skill"?
    How To Play
    + Leader Skill
    Leader Skill is active at times even if your character is not participating for attack turn.
     
    + Passive Skill
    Passive Skill will be activated after meeting certain conditions.
     
    + Link Skill
    Link Skill will be activated with a specific condition when you swich the attack order and characters with the same skill are placed next to each other.

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  • What is "Friend Point"?
    How To Play
    You can perform Summon with Friend Points.
     
    You can win 100 points when you clear the QUEST with your friend characters and 50 points for the Guest characters.
    However, you can earn these points only for one time per day and one player.

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  • How can I send a Friend Request to my friend?
    How To Play
    You can search your friends through the following steps:
    HOME > FRIEND > FRIEND Search
     
    You can also send a FRIEND request to the GUEST player who you took to the QUEST with you.
     
    *Please confirm your friends ID with the following steps:
    HOME > FRIEND > Friend Search

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  • Can I change my player name?
    How To Play
    You can change your player name through the following steps:
    MENU > HELP > Change Name

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  • I forgot my [Data transfer code]. What can I do now?
    Data Transfer
    If you have forgotten your transfer code, please re-issue your transfer code with your current device.
    New code will be issued, and the old one will be invalid.
    ※ The code will be changed everytime you re-issue it.

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  • How can I transfer my game data to another device?
    Data Transfer
    ■How to link your game data to your Facebook account through "Facebook Linking Back-up" with your current device
    1. MENU > Device Transfer/Back Up >Facebook Linking Back-up> Choose "Log in to  Facebook"
    2. Your game data will be linked to your Facebook account.
     
    Notes:
    ・"Facebook Linking Back-up" is not supported on some OS versions, and on which the function is not displayed.
    ・Your Transfer Code will be invalid after you link your game data to your Facebook account through "Facebook Linking Back-up". 
    ・If you delete, deactivate, or forget the login information of your Facebook account, you will not able to conducdt data transfer.
     
     
    How to issue a transfer code with your current device
    1. Issue a transfer code through the following steps:
     MENU > Device Transfer/Back Up > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen
    5. Since "Transfer Device" on the home screen will not be disappeared, you can transfer your game data even after you started playing the app if you have issueed a Transfer Code. 
     
    Notes:
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while you were in the middle of a QUEST, you will be unable to resume that QUEST.
    ・Transfer Code will be changed everytime you create it.
    ・The Transfer code will be invalid after used.
    ・Your Transfer Code will be invalid after you conduct data migraion through "Facebook Linking Back-up".

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  • What do you mean by "A rank of 3, 4, or 5 repeated digits" as rewards of the World Tournament?
    How To Play
    We apologize for causing misunderstanding regarding "A rank of 3, 4, or 5  repeated digits" as rewards of World Tournament.
     
    "A rank of repeated digits" means "a rank with the same repeated numbers", and "the same repeated numbers"  need to be consisted of  the same numbers only.

    For example, If  your rank of the World Tournament is "1112", the rank has 1 and 2, wihch means the rank "1112" is NOT "A rank of repeated digits" .

    Thank you for your understanding.
     

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  • How can I change the language settings of the game?
    How To Play
    [Menu] > [Language Setting] > Choose the language you prefer

    *Please take note that the app is only available in English, French, Chinese and Korean.

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  • How can I transfer my game data to another device?
    Data Transfer
    1. Issue the transfer code with the following transition
      MENU > Device Transfer > Create Transfer Code > Create
    2. Please take note of your User ID and the code
    3. Install the app to your new device
    4. Input your [User ID] and [Transfer Code] on the "Device Transfer" screen

    ※NOTES
    ・You can't carry over your DRAGON Stones between different OSs.
    ・If you tansfer the data while in the middle of a QUEST, you won't be able to resume that QUEST.
    ・The code will be changed everytime you re-issue it.
    ・Used code will be invalid after used.

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  • The app closed forcibly while I played Summon. My Dragon Stones were consumed and I didn't get my Characters either. What can I do?
    How To Play
    Please check the following procedures;

    ■ [TEAM] > [Character List] > [Acquired] > Select "Acquired" in the pop-up
    ※The Character on the left-top of the list is the latest Character which you have acquired

    If you think that you have not acquired your character after performing the above procedure; please feel free to contact us with following information;

    [1] User ID(9 or 10 digits of numbers shown on the Title page of the game)
    [2] User Name
    [3] The time and date when the issue has occurred (Summoning time)
    [4] If you have noticed anything about this matter 
    [5] Number of Dragon Stones consumed
    [6] Name of Summon/Event banner used
    ※Please inform us with those details even if you have already contacted us beforehand, this is for us to properly assist you.

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  • What OS are supported?
    Compatibility
  • How do I give up the QUEST?
    How To Play
    You can quit the quest in the middle by selecting [Give up] from the MENU displayed on the top right of the screen.
    ※[Give up] is to quit the quest itself, not the Battle only.
    ※[Give up] makes all the items to be deleted besides the experience value.

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  • How can I change the target?
    How To Play
    You can change the target during the battle by touching the icon shown on the left top of the screen.

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  • How can I do the Super Attack?
    How To Play
    To perform the Super Attack, you need to raise the gauge up to a certain amount.
    You can confirm the necessary amount for the Super Attack from character's detail screen.

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  • How does the rainbow sphere works?
    How To Play
    The rainbow "Ki" sphere is almighty sphere.
    You can use it as the same color sphere common to all colors.

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  • How does the "Ki" gauge accumulate?
    How To Play
    "Ki" gauge will be accumulated for the amount of consumed "Ki" sphere.
    Double raise for the consumed sphere which has a same color to the character.

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