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FAQ
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Important notices
Other notices
Notice
Notice for re-introductio of 「Family Group」function of Bandai Namco ID ( 2023/03/06 )
Notice
For Players who have troubles of updating the app ( 2015/12/27 )
Notice
Regarding the delay with the purchase reflection ( 2017/07/01 )
Contact Customer Support
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App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
I purchased an item but it was not added to my account, what can I do?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
The quest does not proceed. What should I do?
App Store
Data Transfer
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
What will happen if I uninstall the application?
App Store
Compatibility
DRAGON BALL LEGENDS
What OS are supported?
App Store
Data Transfer
ONE PIECE BOUNTY RUSH
ONE PIECE BOUNTY RUSH
App Store
Google Play
If I delete the app, will my play data be deleted?
App Store
How To Play
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
【DB LEGENDS】Is it better to perform a Rising Rush at the same time as my Buddy?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
I uninstalled the app by mistake. So I want my account back.
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Such as meeting, friends' characters who are supposed to be in the same place will not be displayed.
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
I cannot start the app. / The app crash while playing.
App Store
How To Play
ONE PIECE BOUNTY RUSH
ONE PIECE BOUNTY RUSH
App Store
Google Play
I cleared a battle/mission but was not able to gain the reward for clearing it. Why is that?
App Store
Data Transfer
An error pops up when I attempt to use a Transfer Code. Why?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Sometimes I feel the app's movement become slow.
App Store
Data Transfer
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
How can I transfer my game data to another device?
App Store
Data Transfer
Compatibility
NARUTO X BORUTO NINJA VOLTAGE
The app shows “The app has new update”, but the game returns to the title screen and I cannot log in. What should I do?
App Store
Data Transfer
How do I remove a linked Facebook account from my game account?
App Store
Data Transfer
I already deleted my Facebook account without deactivating my link to that account in the app. Can I still transfer my data?
App Store
Data Transfer
What do I need to be aware of regarding data transfer using my linked Facebook account?
App Store
Fee/Point
Common
I haven't received the invoice e-mail from you. Why?
App Store
How To Play
ONE PIECE TREASURE CRUISE
ONE PIECE TREASURE CRUISE
App Store
Google Play
How can I delete all of my messages at once?
App Store
Others/Notes
ONE PIECE TREASURE CRUISE
ONE PIECE TREASURE CRUISE
App Store
Google Play
The application crashes.
App Store
Others/Notes
Compatibility
ONE PIECE TREASURE CRUISE
ONE PIECE TREASURE CRUISE
App Store
Google Play
Can I play the game on OnePlus One?
App Store
Others/Notes
ONE PIECE TREASURE CRUISE
ONE PIECE TREASURE CRUISE
App Store
Google Play
I keep getting the same character in Rare Recruit.
App Store
How To Play
ONE PIECE TREASURE CRUISE
ONE PIECE TREASURE CRUISE
App Store
Google Play
How can I change the language used by the app?
App Store
Data Transfer
NARUTO X BORUTO NINJA VOLTAGE
NARUTO X BORUTO NINJA VOLTAGE
App Store
Google Play
How do I unlink my Facebook account?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
How can I equip skill record?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
What is the icon attached to the monster?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
If I reject a follower request, will the sender have notice of?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Can I add the stamps?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Can I raise the partner's level?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Does the armories or forge's assortment change?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
The quests are not displayed on the bulletin board.
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
How can I use Teleport Monument?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Can I change the character's appearance?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Can I change the character's name?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Can I create the second character?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
I sold / enhanced the item by mistake.
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
The items in the present box were missed.
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
What is Col used for?
App Store
How To Play
SWORD ART ONLINE: Integral Factor
SWORD ART ONLINE: Integral Factor
App Store
Google Play
Has Arcana gem an expiration date?
App Store
Data Transfer
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
How do I unlink my social media account?
App Store
Data Transfer
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
Are there any ways to backup my game data other than linking a social media account?
App Store
Compatibility
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
I'm getting “Error code CR190001-0005”. What should I do?
App Store
How To Play
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
Missions of "Finish a character with ●●● Element xx time(s)" does not count up properly.
App Store
How To Play
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
I cannot access new story content.
App Store
Compatibility
DRAGON BALL LEGENDS
DRAGON BALL LEGENDS
App Store
Google Play
I'm getting “Error code CR990504”. What should I do?
App Store
Feature Description
GUNDAM BREAKER MOBILE
GUNDAM BREAKER MOBILE
App Store
Google Play
Can I watch the opening movie again?
App Store
Feature Description
GUNDAM BREAKER MOBILE
GUNDAM BREAKER MOBILE
App Store
Google Play
Where can I change my name?
App Store
How To Play
GUNDAM BREAKER MOBILE
GUNDAM BREAKER MOBILE
App Store
Google Play
How can I follow Friends?
App Store
Compatibility
GUNDAM BREAKER MOBILE
GUNDAM BREAKER MOBILE
App Store
Google Play
What is cache clear?
App Store
Data Transfer
DRAGON BALL Z DOKKAN BATTLE
I forgot my Apple login information. What should I do?
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