The Mirror Gems I purchased are not reflected in the game. What should I do?

Items or Mirror Gems purchased in the app may not be reflected in cases such as the following.

① If your device is under heavy load

After performing the following, please check again in a location with a good connection.

・Turn the power OFF > ON

・Close other running apps

・Restart the app

② If the process is taking time due to a communication delay or other factors

In rare cases, it may take some time for a purchase to be reflected in the app due to communication delays from Apple/Google Play servers or other factors. (*In longer cases, approximately 2–3 days)

In this case, please wait until the purchase is reflected in the app.

③ If the issue persists after performing ① above and waiting 2–3 days

Our support team will investigate. Please contact us with the following information.

[1] Payment number (order number)

[2] Payment date and time (purchase date and time)

[3] Purchase amount

[4] Name of the purchased item

[5] User ID

[6] User name (nickname)