(iOS)DRAGON BALL LEGENDS

News List

  • Notice2018/12/07 NEW!!

    Notice of Winter Holidays

    iOSCommon
    Notice2018/12/07 NEW!!

    Notice of Winter Holidays

    iOSCommon
    Thank you for using our services.
    Due to the holiday period from December 29th 2018 to January 6th, 2019, our office will be closing. Please refer to the following information for the further details;
     
    [Holiday Period]
    ●December 29th, 2018 (Sat)--January 6th, 2019 (Sun) JST

    As of the date above, we will accept your inquiry as usual.
    Nonetheless, in need of further investigation for our developer and collective, we would also take a while to reply from January 7th, 2019 onward.
    Kindly please accept our apologies for taking a more time to reply by expected congestion between leave period. We appreciate for your patience and patronage.

    We apologize for the inconvenience.
  • Notice2018/06/08

    Regarding frequently asked inquiries

    iOS
    Notice2018/06/08

    Regarding frequently asked inquiries

    iOS
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Login bonus is not reflected. Why?
    https://bnfaq.channel.or.jp/faq/faqDetail/4583

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team
  • Important2018/06/06

    Regarding characters were not reflected after summon

    iOS
    Important2018/06/06

    Regarding characters were not reflected after summon

    iOS
    Thank you for enjoy playing Dragon Ball Legends.

    Currently, we have been receiving many inquiries about characters were not reflected after summon.
    We are sorry to trouble you, but please check the following FAQ before you inquire us.

    ■I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
     
    https://bnfaq.channel.or.jp/faq/faqDetail/4570

    We truly appreciate your understanding.

    Dragon Ball Legends Management Team

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • I cannot login the app. What should I do?
    Compatibility Data Transfer
    If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

    1. Troubleshooting Steps for Stable Network Environment
        You may experience errors if you are attempting to play the game within an unstable network environment.
        In such cases, we would like you to please try the following troubleshooting steps:

       ----------------------
         - Switch connections between mobile data and Wi-Fi
            *If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
         - Upgrade the speed/data limit or service of your Mobile Data
         - Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
         - Confirm if the Wi-Fi router is properly connected to the Internet
       ----------------------

    2. Cases that Unable to Play Normally or Perform Data Transfer with
        In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
        As such, please check if they apply to your case.

       ----------------------
         - Attempt to perform Data Transfer for the same gameplay data on multiple devices
         - Data was restored using backup data from the device storage or Cloud services
         - The account has been suspended due to violations of the game's terms of service
       ----------------------

    3. Notes for Data Trasnfer
        Thus, if you are facing login error during data transfer, please also check if they apply to your case.

       ----------------------
         - "Data Transfer Setup" had been completed properly
         - You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
         - You logged in the SNS account used in "Data Transfer Setup" on your device
         - The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
         - The account information of the selected SNS Account is correct
         - Already 24 hours have passed since the last Data Transfer
       ----------------------

    If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.
     

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  • “Error code CR732762” is popped up. What should I do?
    Compatibility
    Please note that you may experience errors if you are attempting to play the game within an unstable network environment.
    In such cases, please try the following troubleshooting steps:

     ----------------------
        - Switch connections between mobile data and Wi-Fi
          *Please note that if you switch between connection types in the middle of gameplay, an error may occur.
          So please refrain from switching between LTE and Wi-Fi connection while playing the app. Please close the app first, then switch your connection type and confirm if it resolves the issue.
        - Upgrade the speed/data limit or service of your Mobile Data
        - Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
        - Confirm if the Wi-Fi router is properly connected to the Internet
     ----------------------

    In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
    As such, please check if they apply to your case.

      ----------------------
       - Attempt to perform Data Transfer for the same gameplay data on multiple devices
       - Data was restored using backup data from the device storage or Cloud services
      ----------------------

    Please also note that a game account cannot be logged in on multiple devices.

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  • “Error code CR990504” is popped up. What should I do?
    Compatibility
    Please update the application to the latest version via the Google Play Store / App Store and switch connections between mobile data and Wi-Fi, and then play the game with a stable connection.


     

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  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

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  • I cannot access to the new story.
    How To Play
    Please access newest story through the following steps:

    =========
    HOME > STORY > Tap on [Newest Chapter]
    =========

    Please note that [Select Story] shows your cleared stories.

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  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • I cannot login the app. What should I do?
    Compatibility Data Transfer
    If you are having trouble logging in to the Dragon Ball Legends, please check 1 to 3 below.

    1. Troubleshooting Steps for Stable Network Environment
        You may experience errors if you are attempting to play the game within an unstable network environment.
        In such cases, we would like you to please try the following troubleshooting steps:

       ----------------------
         - Switch connections between mobile data and Wi-Fi
            *If you switch connections in the middle of gameplay, it may cause unexpected errors to occur. Please close the app before changing connections and try again.
         - Upgrade the speed/data limit or service of your Mobile Data
         - Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
         - Confirm if the Wi-Fi router is properly connected to the Internet
       ----------------------

    2. Cases that Unable to Play Normally or Perform Data Transfer with
        In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
        As such, please check if they apply to your case.

       ----------------------
         - Attempt to perform Data Transfer for the same gameplay data on multiple devices
         - Data was restored using backup data from the device storage or Cloud services
         - The account has been suspended due to violations of the game's terms of service
       ----------------------

    3. Notes for Data Trasnfer
        Thus, if you are facing login error during data transfer, please also check if they apply to your case.

       ----------------------
         - "Data Transfer Setup" had been completed properly
         - You selected an SNS Account that had been used for any "Data Transfer Setup" in the game
         - You logged in the SNS account used in "Data Transfer Setup" on your device
         - The SNS account used in "Data Transfer Setup" has not been deactivated (Not unsubscribed from the service)
         - The account information of the selected SNS Account is correct
         - Already 24 hours have passed since the last Data Transfer
       ----------------------

    If you cannot log in even after performing the above troubleshooting steps, please also refer HERE.
     

    Was this QA useful? useful useless Thank You

  • “Error code CR732762” is popped up. What should I do?
    Compatibility
    Please note that you may experience errors if you are attempting to play the game within an unstable network environment.
    In such cases, please try the following troubleshooting steps:

     ----------------------
        - Switch connections between mobile data and Wi-Fi
          *Please note that if you switch between connection types in the middle of gameplay, an error may occur.
          So please refrain from switching between LTE and Wi-Fi connection while playing the app. Please close the app first, then switch your connection type and confirm if it resolves the issue.
        - Upgrade the speed/data limit or service of your Mobile Data
        - Confirm if there are any issues with the Wi-Fi modem and router, and restart the devices
        - Confirm if the Wi-Fi router is properly connected to the Internet
     ----------------------

    In addition, if the following conditions apply, the relevant game data would be the one that you are unable to play normally or perform Data Transfer with.
    As such, please check if they apply to your case.

      ----------------------
       - Attempt to perform Data Transfer for the same gameplay data on multiple devices
       - Data was restored using backup data from the device storage or Cloud services
      ----------------------

    Please also note that a game account cannot be logged in on multiple devices.

    Was this QA useful? useful useless Thank You

  • “Error code CR990504” is popped up. What should I do?
    Compatibility
    Please update the application to the latest version via the Google Play Store / App Store and switch connections between mobile data and Wi-Fi, and then play the game with a stable connection.


     

    Was this QA useful? useful useless Thank You

  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

    Was this QA useful? useful useless Thank You

  • I cannot access to the new story.
    How To Play
    Please access newest story through the following steps:

    =========
    HOME > STORY > Tap on [Newest Chapter]
    =========

    Please note that [Select Story] shows your cleared stories.

    Was this QA useful? useful useless Thank You