(iOS)DRAGON BALL LEGENDS

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    iOSCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    iOSCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Important2019/06/01

    Dealing with Unfair Practices

    iOS
    Important2019/06/01

    Dealing with Unfair Practices

    iOS

    In order to ensure that Dragon Ball Legends is an enjoyable and fair playing environment for all users,

    we are taking strict measures against those who violate the Terms of Service, or commit similarly illegitimate actions.

    These measures include banning accounts and device transfers.

    As they may lead to a negative effect on other users' experience, please do not engage in, i

    ncluding at the offer or request of a 3rd party, any of the following activities: 

    ・Buying, selling, giving,  borrowing or lending accounts.

    ・Buying, selling, or trading in-game items through unofficial means.

    ・Requesting reimbursement or refunds for inapplicable reasons.

    Thank you for your understanding and co-operation in creating an enjoyable gaming environment for all.

    We hope that you continue to enjoy 

    Dragon Ball Legends.

  • Notice2018/06/08

    Regarding frequently asked inquiries

    iOS
    Notice2018/06/08

    Regarding frequently asked inquiries

    iOS
    Thank you for enjoy playing Dragon Ball Legends.

    Currently we are receiving same inquiries from so many customers.
    Sorry to trouble you, but please confirm the following FAQ before you contact us.

    ============================

    ■Login bonus is not reflected. Why?
    https://bnfaq.channel.or.jp/faq/faqDetail/4583

    ■Error “CR190001-0005” occurred. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4578

    ■I cannot class up. What should I do?
    https://bnfaq.channel.or.jp/faq/faqDetail/4577

    ■The amount of ‘Energy’ does not recover, even if the ZLv rises
    https://bnfaq.channel.or.jp/faq/faqDetail/4576

    ■I got TK100701--20479 Error code when I tried linking to my SNS account.
    https://bnfaq.channel.or.jp/faq/faqDetail/4566
    ============================

    We hope you continue to enjoy playing Dragon Ball Legends.

    Dragon Ball Legends Management Team

No News

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  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • What OS are supported?
    Compatibility
    (As of Feb 5, 2019)
    Recommended OS version:
     iOS 10.0 and up(iPhone 6S and up)
     
    <Notes for Operation>
    [1] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
    [2] iPhone 5S, 6, 6 Plus, iPad Air, Mini 2, 3, iPod Touch and some other devices are not supported, even if used with the recommended OS. 
     

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  • To customers waiting for the new app: Dragon Ball Legends
    Others/Notes

    Thank you for playing BANDAI NAMCO games and using our products.
    We would like to thank you once again for having received many inquiries after this title announcement.
     
    Regarding the PRE-REGISTER for Dragon ball Legends, supported models are as below.
     
    ■Android devices:
    ・Storage capacity is RAM 1.6GB or more、AND Android OS version 6.0 or more
     
    Please check the instruction manual of your device or career pages to confirm RAM or version of the OS
    Even if your device meets the above requirement, there is possibility it cannot PRE-REGISTER depending on the model
     
    ■iOS devices:
    ・iOS version 11.2 or more
     
    ※Please check your OS version in the display on your device 【Settings→General→Information】
     
    ■For Closed Beta Test (CBT)
    Only at Google Play version, CBT is scheduled to be held from April 6 ~ April 9 (PDT).
    * 2nd CBT is scheduled on April 13.
    * We will post any information we could tell you on the official website and within this announcement.
     
    ■For other questions
    From now on, we will post any information we could tell you on this FAQ site or official website.
    Please note that we may not reply for comments, requests and questions regarding undisclosed specifications, etc.
     
    Dragon Ball Legends Official Website
    https://dble.bn-ent.net/en/

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  • How can I unlink my sns?
    Data Transfer
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
     

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  • I deleted my SNS account without unlinking the game data. Can I still data transfer?
    Data Transfer
    Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account. 
    Therefore we are unable to comply with account restoration requests.

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  • I forgot to link my data to the SNS. Can you restore?
    Data Transfer
    Support Desk is unable to comply with account restoration requests.
     
    Please be advised, however, that the game application is installed with a function where you may back-up/transfer game data by linking to an SNS account. As such, players are ultimately responsible for managing their account and ensuring their game data is backed-up.
     
    *To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.

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No results

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

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  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • What OS are supported?
    Compatibility
    (As of Feb 5, 2019)
    Recommended OS version:
     iOS 10.0 and up(iPhone 6S and up)
     
    <Notes for Operation>
    [1] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.
    [2] iPhone 5S, 6, 6 Plus, iPad Air, Mini 2, 3, iPod Touch and some other devices are not supported, even if used with the recommended OS. 
     

    Was this QA useful? useful useless Thank You

  • To customers waiting for the new app: Dragon Ball Legends
    Others/Notes

    Thank you for playing BANDAI NAMCO games and using our products.
    We would like to thank you once again for having received many inquiries after this title announcement.
     
    Regarding the PRE-REGISTER for Dragon ball Legends, supported models are as below.
     
    ■Android devices:
    ・Storage capacity is RAM 1.6GB or more、AND Android OS version 6.0 or more
     
    Please check the instruction manual of your device or career pages to confirm RAM or version of the OS
    Even if your device meets the above requirement, there is possibility it cannot PRE-REGISTER depending on the model
     
    ■iOS devices:
    ・iOS version 11.2 or more
     
    ※Please check your OS version in the display on your device 【Settings→General→Information】
     
    ■For Closed Beta Test (CBT)
    Only at Google Play version, CBT is scheduled to be held from April 6 ~ April 9 (PDT).
    * 2nd CBT is scheduled on April 13.
    * We will post any information we could tell you on the official website and within this announcement.
     
    ■For other questions
    From now on, we will post any information we could tell you on this FAQ site or official website.
    Please note that we may not reply for comments, requests and questions regarding undisclosed specifications, etc.
     
    Dragon Ball Legends Official Website
    https://dble.bn-ent.net/en/

    Was this QA useful? useful useless Thank You

  • How can I unlink my sns?
    Data Transfer
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
     

    Was this QA useful? useful useless Thank You

  • I deleted my SNS account without unlinking the game data. Can I still data transfer?
    Data Transfer
    Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account. 
    Therefore we are unable to comply with account restoration requests.

    Was this QA useful? useful useless Thank You

  • I forgot to link my data to the SNS. Can you restore?
    Data Transfer
    Support Desk is unable to comply with account restoration requests.
     
    Please be advised, however, that the game application is installed with a function where you may back-up/transfer game data by linking to an SNS account. As such, players are ultimately responsible for managing their account and ensuring their game data is backed-up.
     
    *To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.

    Was this QA useful? useful useless Thank You