(iOS)DRAGON BALL LEGENDS

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  • The event mission "Complete mission ●● times" does not count up properly.
    How To Play
    Please be informed that the missions will only be counted by the number you achieved in the "relevent" mission.
    ※"Challenges" set for each stories, will NOT be counted as "Missions".

    If the counts of the mission seems not working properly, we deeply appreciate it if you could try playing the game once again, referring the notes above.

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  • I cannot access to the new story.
    How To Play
    Please access newest story through the following steps:

    =========
    HOME > STORY > Tap on [Newest Chapter]
    =========

    Please note that [Select Story] shows your cleared stories.

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  • Missions of "FINISH a character of the "●●●" (color type) XX time(s)" does not count up properly.
    How To Play
    There are two patterns to judge the defeating status.
    One is "K.O", and the othere is "FINISH".

    KO = When you deat an enemy.
    FINISH = When you K.O. the last enemy of the battle.

    For example; In a stage where three enemies appear; if the Player defeats the the first two characters, it will be counted as "K.O."
    For the third (the last left) character, it will be counted as "FINISH", as well as "K.O." 

    If the Mission asks you to defeat an enemy with a specific type, the battle must "FINISH" with what is being specified.
    We will be greatly appreciated if you can check the Mission once again, and try for another challenge.

     

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  • Login bonus is not reflected. Why?
    How To Play
    You cannot receive your selected Login Bonus at the same time, but you can receive it at the next login after 15:00 Japan time.
    Therefore, the login bonus which you received on that day is the item which you had selected at the previous login.

    For items scheduled to be acquired at the next login, you can check at "Next Daily Login Bonus Reward Contents" in [MENU]> [Status].

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  • I don’t know why, but the item I acquired and/or Chrono Crystals are not on Gift Box.
    How To Play
    Except for some exceptions, each acquired item will be reflected on your game data directly.
    For example, "Mission reward" and "Z level reward" etc are not sent to your Gift Box, and are directly reflected to the applicable item column.
    Also please be noted that depends on the mission, its’ reward may not be Chrono Crystal.

    As an exception, each item distributed from Dragon Ball Legends Management Team can be accepted from Gift Summary.
    You can check the history within 90 days of gift receipt at Receipt History.
     

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  • Error “CR190001-0005” occurred. What should I do?
    Compatibility
    “CR190001-0005” error message will occur when you lose connection at the start of a PVP match.
    As such, please confirm whether you are using an unstable connection and would like you to play the game with a stable connection such as Wi-Fi.

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  • I cannot class up. What should I do?
    How To Play
    In order to class up such as increased the maximum level, you need to unlocking a “boost core”. 
    Now there is a condition that you, not only Souls and Zeni, but also the certain number of "Boost Panel" must unlock.

    Please refer the following in-app help for further details of “Soul Boost”.

    -----------------
    ・What’s Soul Boost?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Soul Boost]
    ・What’s Boost Panels unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Panels]
    ・What’s Boost Cores unlock?: Tap [MENU] > [Other] > [Help] > [Soul Boost] > [Boost Cores]
    -----------------

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  • The amount of ‘Energy’ does not recover, even if the ZLv rises
    How To Play
    ‘Energy’ added when ZLv rises is delivered to ‘Energy tank’
    * The amount of ‘Energy’ displayed in the center of the upper part of the screen will be not immediate recovered.
    *Users can recover ‘Energy’ at an arbitrary time. 

    Current remaining ‘Energy tank’ can be checked by tapping ‘+’, displayed at right side of the contents of ‘Energy’

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  • How can I data transfer?
    Data Migration
    Setting up a transfer allows you to resume save data on another device by using an external service such as Game Center Account, Google Account, Facebook Account and Twitter Account.
    You can set up one transfer on one external service. 
    Please set up with the following procedure.

    ----------------
    Tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Data Transfer Settings] > and then select your preferred external service.
    or
    Tap [MENU] > [Other] > [Data Transfer Settings] > and then select your preferred external service.
    ​​​​​​​----------------

    [Please Note]
    *Chrono Crystals will not be transferred when transferring data to a different OS.
    *After successfully completing the account transfer, another transfer cannot be done for the next 24 hours.

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  • I forgot to link my data to the SNS. Can you restore?
    Data Migration
    Support Desk is unable to comply with account restoration requests.
     
    Please be advised, however, that the game application is installed with a function where you may back-up/transfer game data by linking to an SNS account. As such, players are ultimately responsible for managing their account and ensuring their game data is backed-up.
     
    *To link your game data to an SNS account, please tap on the [Support] icon on the lower right corner of the Title Screen, then go to [Menu] > [Others] > [Data Transfer] and select your preferred SNS account.

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  • How can I unlink my sns?
    Data Migration
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.
     

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  • I deleted my SNS account without unlinking the game data. Can I still data transfer?
    Data Migration
    Once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account. 
    Therefore we are unable to comply with account restoration requests.

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  • I got TK100701--20479 Error code when I tried linking to my SNS account.
    Compatibility
    TK100701--20479 Error occurs when: 
    Player tries using an SNS which is already being linked to another account.
     
    Please be informed that once the game data has been linked to an SNS account, players will no longer be able to unlink the game data or link another game data to the same SNS account.

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  • Are there any ways to backup my game data other than using an SNS?
    Data Migration
    There are no other ways to backup or transfer your game data other than using SNS account link function.

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  • I get "Invalid key hash" errors when I try to link my data to an SNS account.
    Compatibility
    Regarding your concern, the error "Invalid key hash" may occur due to the following reasons:
    ・ Interference from your logged in Facebook account
    ・ Incorrect acquisition of information from an unauthorized application.
     
    If the account is registered before the application was available in the specific country, there are possibilities that the application were obtained via unofficial methods.
     
    Please be advised that if the application obtained from sources besides the official Google Play Store, we will not be able to provide support.

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  • I get "Data transfer failed. Please log in to the service you selected for transfer on your previous device." errors.
    Compatibility
    The error occurs when the player attempted to transfer their account with an incorrect SNS(Google/Facebook/Twitter) account.
     
    In such cases, please check and ensure that the SNS account you are attempting to utilize for an account transfer is the exact account that you have linked your account to. 
     
    After ensuring that the information of the SNS account in question is correct, please attempt to transfer your account once more.

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  • I played Summon and my Chrono Crystals were consumed, but I didn't get any characters. What should I do?
    How To Play
    In DRAGON BALL LEGENDS, you will receive Z Power from Summons, and not characters.
    When you have acquired 100 Z Power of a character, you will unlock that character which you can then use in battle.
    If you obtained same Z Power of already unlocked character again from Summons, it will be added to possessive Z power.

    So, please check the following procedures;

    ■ [MENU] > [Characters] > [Character List] > Select "Filter" and confirm all listed columns were checked > and then, please check Character List once again.

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  • What OS are supported?
    Compatibility
    (As of March 22, 2018)
     
    The version of Operation OS is still being confirmed.
     

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