[iOS]   iOS

ONE PIECE TREASURE CRUISE

  • How To Play
    • How can I change the language used in app?
      To change the display language, click the "LANGUAGE" button on the upper side of the display of the app.
       Please note that you can only choose English or French.
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    • Can I change the time setting of my device?
      If you intentionally change the time setting of your device, it may lead an unconformity with the game data.
      If there is an unconformity game data, also it may lead unexpected failure or possibilities of game data crush.
      Please be sure not to change the time setting of your device intentionally, and set the device time to the accurate Pacific Standard Time.
      If you have lost the game data, we cannot restore any of your game data including your In-app purchase history. 
      *Issue may not occur with correcting the difference of device time


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    • I can't be a [Friend] with somebody in spite of plenty [Friend] numbers available.
      There are possibilities that the your party has full of [Friends] right now.
      Also there is a case that you have exceeded the limitation of [Friends] with approval waiting numbers.
      With that case, you can't add new [Friends]


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    • Can I protect messages?
      Open the message and push [Protect] for the protection.
      If you protect the message, [Delete] button will be locked, and the message won't be deleted even if you use [Delete All] function.
      Please use this function for important messages.


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    • How can I delete messages altogether?
      You can delete all messages except for protected and unread messages by using [Delete All] function.


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  • Compatibility
    • Device Compatibility(iOS)
      Please check the following list for the device compatibility(14/01/2015)
      *We do not guarantee the correct movement of the game except the device shown on the list.
       
      [OS version]
      iOS Ver.7.0 or later
      *The game does not launch with Ver7.0 or older

      [Devices]
      iPhone 4 S
      iPhone 5
      iPhone 5 S
      iPhone 5 C
      iPhone 6
      iPhone 6 Plus
      iPod touch 5
      iPad 3
      iPad 4
      iPad Air
      iPad Air2
      iPad mini
      iPad mini3

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    • Is OnePlus One available with the game?
      Currently, we don't support OnePlus One. We apologize for the inconvenience.
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  • Fee/Point
    • About " Rainbow Gem"
      [iOS]
      You can use your credit card and iTunes card for In-app purchase.
      If you have any concern regarding the In-app purchase, please inquire to the Apple Inc.
       
      [Android]
      Payment method of Google Play
      You can use your Credit Card/Google Play Gift card for the In-app purchase.
      If you have any concern regarding the In-app purchase, please inquire to the Google Inc.
       

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    • Rainbow Gem purchase issue(iOS)
      There is a possibility that the app did not receive the information correcty depending on network circumstances.
      Please restart the app with following transition: [Other]>[Go back to Title]>[Restart app]
      (In the case of above procedure did not improve the situation)
      *Please confirm whether your payment has completed or not in the iTunes Store.
      If your payment is completed, please contact us with order information below, and your player ID which is  written on Friend Search page.
      -Order number
      -Order day and time
      -Purchased item name 
      -Price
      + How to confirm the purchase information(iOS)
      1. Sign up in iTunes Store with your Apple ID
      2. Click [See All] from purchase history 
      3. Open the detail page by clicking the relevant transaction


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  • Data Migration
    • [Important] Notes regarding data migration
      *Notes
      [1] DO NOT tell your password to the third party. We do not take any responsibity for the loss may occur by this case
      [2] Please take notes of your password and ID. *We will not correspond individually for the loss of your password 
      [3] We also do not issue your password individually, for the cases of your device trouble 
      *Conduct the procedure in advance, and make sure you keep your ID and password by yourself.
       
      *Exception
      [1] With data migration between one the different OS [iOS and android], you are not able to migrate the data of Rainbow Gem
      [2] Function data on the [Favorite Characters], [Favorite Friends] and [Approval on Friends and Mail] can't migrated
      [3] If you have conducted data migration in the middle of the Battle, that Battle data will be deleted.
      *These data can't be restored after the data migration


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    • [IMPORTANT]Will the game data be lost if I delete the app?
      The Log-in Data will be deleted when you delete the app.
      (If you don't have the data migration information, you need to start the game from the beginning)
       
      Please issue your data migration PW and take note of it or back up your data with a social media account before you delete the app.

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    • Can I back up the game data?
      You cannot back up the game data using iCloud, SD card or such external storage to save your data.
      However, you can continue to play the game by creating data migration ID and password.


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    • [Important] Data migration procedure
      [Procedure]
       1. Please install the App into your new device
       2. After the tutorial, go to [other]>[Device Change]>Input your [ID] and [Password] on the [Data Migration Page] 

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    • [IMPORTANT]Password setting
      [Procedure]
      1. Go to the In-app page of [Issue password] through [Other] to [Device Change]
      2. Push [Yes] to issue your data migration password
      3. Your [User ID] and [Password] will be shown, so please take notes of them by one of the procedures below;
      - Take a screenshot
      - Push the button [Copy ID and Password] to copy your identifications, and paste & save them on the Note in the app
      - Push the button [Send mail] to send mail to yourself.
      * If you have forgotten to note your identifications, please follow the 2nd procedure to issue new password. (Expiration date for the password is for 90days, the date will be updated every time you issue a new password)
      * If you reissue your password, the new one will be valid and the old one will be invalid.
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    • I want to restore my account
      If you are requesting to recover your account, kindly go to this link: https://bncrssup.channel.or.jp/Remedies/index/kbpY
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    • USE of [Expand Character Box]
      [Q. I tried to expand Character Box with using Rainbow Gem, but it didn't expand]
      Please try the following procedure;
      * [Other] Back to Title menu 
      * Restart your App
      If Charater Box didn't expand even you have conducted above procedure, please contact us with following information;
      (1)The [ID] on your Friend Search Page
      (2)Date and Time of the issue 


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    • Use of Stamina recovery
      [Q. I tried to recover my Stamina with using Rainbow Gem, but it didn't recover]
      Please try the following procedure;
      * [Other] Back to Title menu 
      * Restart your App
      If Stamina didn't recover correctly even you have conducted above procedure, please contact us with following information;
      (1)The [ID] on your profile page
      (2)Date and Time of the issue 


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    • Reflection failure of Rainbow Gem
      [Q. I definitely received Rainbow Gem, but it did not appear on the app] 
      There is a possibilies that there is delay on reflection of purchase information depending on your communication circumstances.
      Please try the following instruction;
       
      * [Other] Back to Title menu 
      * Restart your App
      If Rainbow Gem don't appear on the top-right of the screen in the app even you have conducted above procedure, please contact us with following information;
      (1)The [ID] on your profile page
      (2)Date and Time of the issue 


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    • I consumed my crew for Power Up by mistake. Can you give it back to me?
      We regret to inform you that we can't return the Characters consumed for Power Up by mistake. 
      Please take an advantage of Favorite function of [Character list] in order to avoid consumption for your favorite characters.


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    • [Important] What is data migration
      You can migrate your game data to another device with this function. Also, you can restore your data with accident such like initialized game data.
      ※You need a preparation in advance

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  • Others/Notes
    • I'm always getting the same character from Rare Recruit
      We apologize for the inconvenience, but characters are acquired based on probability from Rare Recruit and in the Adventures.
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    • The application crashes.
      Try restarting your device and then restarting the application.


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    • The application is unstable.
      If you feel the application is slow or unstable, please try the following:
       
      -Check device compatibility
      If your device does not match the recommended criteria, the game many not operate correctly. Please be aware that we cannot guarantee that the application will work correctly on non-compatible devices.
       
      -Restart the application
      Try quitting the application and restarting it.
       
      -Check memory capacity
      Please check that your device has sufficient memory available for running the game. Try running the application again after freeing up space in your device's memory.


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    • There are users who are in violation of the Terms of Service
      If you witness any prohibited actions in-game, please use the inquiry form and provide us with details about the offending party, including the person's Username.
       
      (Please understand that we cannot provide details regarding individual investigations.)
       
      In addition, we do not take any responsibility for any incidents that occur outside of the application (on Facebook, Twitter, etc.).


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    • I am not receiving a response from the Support Office.
      It may take us several days to reply to you after receiving your e-mail. If you have not received a reply from us after a few days, please check the following:
       
      Spam Filter Settings
      -It is possible that you cannot receive e-mails sent from PCs.
      -It is possible that you cannot receive e-mails that contain URLs.
       
      Please confirm your spam filter settings.
      *Be sure to add the following domain as an exception to your spam filter: [net.bandai.co.jp]
       
      Also, please note that as our application operates in PST, the date and time of our response will be in PST as well.
       
      If you encounter any problems changing these settings, please include your e-mail address when filling out the inquiry form.


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    • On which country is the game available?
      The officially released countries are as below;
       
      Canada, United States of America, United Kingdom, Germany, Italy, Spain, New Zealand, Australia, Norway, Denmark, Sweden, Austria, Netherlands, Switzerland, Belgium, Ireland, Portugal, Finland, Luxembourg, Greece, France, Poland
       
      Please note that official support is only provided in these countries, but if your country is not part of the countries wherein the app is distributed, we will still do our best to provide you support with your issue.
      However, kindly note that the application is not guaranteed to work properly in countries aside from the ones we have mentioned.
       
      Also, any special way of playing such as the use of emulators will also be unsupported.


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    • Is OnePlus One available with the game?
      Currently, we don't support OnePlus One. We apologize for the inconvenience.
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   iOS Common questions

  • new Fee/Point
    • new I purchased an item but it was not added to my account, what can I do?
      In-app purchase may not function correctly under the following circumstances;
       
      [1] When your device is under high stress
      Please conduct the following operation and retry under good communication circumstances;
      -Restart your device
      -Close all running apps (Stop multi-task)
      -Restart the app
       
      [2] Reflection may be delayed with various kinds of issue, mainly with communication error
      After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
      Please be informed that sometimes this may take 2-3 days, so please be patient until then.
       
      [3] If none of [1] and [2] did not help you with your situation
      We need the following information to properly assist you.
       
      (1)Order day and time
      (2)Price
      (3)Purchased item name
      (4)User ID
      (5)User Name
      *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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    • I haven't received the invoice e-mail from you. Why?
      The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.
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  • How To Play
    • The app doesn't work correctly. Please fix.
      The app may not function correctly when your device is under high stress. Please try all the following methods under the stable network connection and confirm again.
       
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.

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    • The app shows "Waiting" and I can play it since the last update. What can I do?
      Please try all the following methods when your device shows "Waiting";
       
      [1] Make sure your Network connection is stable and try the steps below
      + Turn the power OFF
      (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
      After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
       
      + Stop Multitasking
      # with iOS 6 or older
      Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
      # with iOS 7 or later
      Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
       
      [2] Reset your device
      Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
      **No data or settings will be lost from this procedure.
       
      If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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