(iOS)ONE PIECE TREASURE CRUISE

News List

  • Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    iOSCommon
    Leave information2019/12/09 NEW!!

    Notice of Winter Holidays

    iOSCommon

    Notice of Winter Holidays


    Thank you for using our services.
    During the period listed below, our office will be closing. Please refer to the following information for the further details;

    [Holiday Period]
    -December 28th, 2019 (Sat) -- January 5th, 2020 (Sun) JST
    *During this period, we will still be accepting user inquiries.

    Any inquiries received during this period that require substantial attention from the management and/or development teams will be processed starting on January 6th, 2020 (Mon) in the order that they were received.
    Please note that we expected to receive a high volume of support inquiries during this period. As a result, it may take longer than normal for us to respond to individual inquiries.

    We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Important2017/11/30

    How to settle that the latest update is not reflected in the App Store

    iOSCommon
    Thank you for playing BANDAI NAMCO games and using our products.

    Customers using iOS devices may be notified that the app needs to be updated, but even if you access the App Store after watching the notification, sometimes the latest update is not reflected in the App Store.
    In that case, please try the following process.

    *How to Update
    [1] Access to "App Store"
    [2] Swipe the screen downwards on the "Update" tab and then update

    Thank you for your understanding and continuous support.
  • Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    Notice2015/12/27

    For Players who have troubles of updating the app

    iOSCommon
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code".
    Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

No News

NoticeStatus explanation  

  • Notice Common notice and various types of information
  • Important Especially important notice and various type of information
  • Event Event notice and various type of information
  • Maintenance Maintenance Notice and various type of information
  • Notice Important notice and various type of information
  • Specification change Notice of game specification change and various type of information.
  • Leave information Notice of our leave and various type of information.
  • Confirming Checking
  • Being addressed Addressing
  • Been addressed Solved issue
  • Specification Specification

FAQ Search in the title

FAQ list

  • Use of Stamina recovery
    Data Transfer
    [Q. I tried to recover my Stamina with using Rainbow Gem, but it didn't recover]
    Please try the following procedure;
    * [Other] Back to Title menu 
    * Restart your App
    If Stamina didn't recover correctly even you have conducted above procedure, please contact us with following information;
    (1)The [ID] on your profile page
    (2)Date and Time of the issue 

     

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  • What OS are supported?
    Compatibility
    (As of September 1, 2018)
    Recommended OS version:
    iOS 9.0 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

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  • How can I change the language used in app?
    How To Play

    To change the display language, click the "SUPPORT/CONFIGURE" button on the upper side of the display of the app.
     Please note that you can only choose English or French.

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  • In which country is the game available?
    Others/Notes
    The officially released countries are as below;
     
    Canada, United States of America, United Kingdom, Germany, Italy, Spain, New Zealand, Australia, Norway, Denmark, Sweden, Austria, Netherlands, Switzerland, Ireland, Portugal, Finland, Luxembourg, Greece, France, Poland, Estonia, Cyprus, Slovakia, Slovenia, Philippine, Brazil, Mexico, Lithuania, India, Israel, Turkey, South Africa, Bulgaria, Croatia, Czech Republic, Hungary, Iceland, Latvia, Malta, Romania(only Android ver. available),  and Liechtenstein
     
    Please note that official support is only provided in these countries, but if your country is not part of the countries wherein the app is distributed, we will still do our best to provide you support with your issue.
    However, kindly note that the application is not guaranteed to work properly in countries aside from the ones we have mentioned.
     
    Also, any special way of playing such as the use of emulators will also be unsupported.

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  • I want to restore my account
    Data Transfer

No results

  • For Players who have troubles of updating the app
    Others/Notes
    The issue may be fixed with the following procedures;
     
    - Reboot your device
    Please confirm that whether rebooting your device fix the issue.
     
    - Stop multi-tasking
    Please close all running apps before you update the app.
     
    - Free up your memory
    The update may not be correctly conducted if you don't have enough memory in your device.
    In that case, please free up the memory by deleting unnecessary app or data files.
     
    - Download with Wi-Fi
    Please use Wi-Fi connection when you update the app 
     
    - Reinstall
    If none of these procedure described above help you with the issue, re-installing the app may fix it.
    However, please be informed that once you uninstall the app, the data will be lost.
    You can restore your data by using "Transfer Code". Please note that you need "User ID" and "Transfer Code" to conduct a data transfer.
     
    ※We don't take any responsibilities of loss caused by procedures described in this note.

    Was this QA useful? useful useless Thank You

  • Which content is compatible with iOS 9?
    Compatibility
    Regarding the compatibility of "iOS 9", it is different from each content.
    Therefore, we would like to ask you to confirm in each application's notice or the download page of each content in App Store.

    *Notes
    In case it is incompatible, there is a possibility that the application does not work properly.
    Therefore, please refrain from updating to "iOS 9" until it is completed.

    *Regarding devices "iPhone 6s" and "iPhone 6s Plus"
    With each content's compatibility of "iPhone 6s", "iPhone 6s Plus", we would also like you to confirm in the notice of each app or download pages of App Store.
     

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  • I purchased an item but it was not added to my account, what can I do?
    Fee/Point
    In-app purchase may not function correctly under the following circumstances;
     
    [1] When your device is under high stress
    Please conduct the following operation and retry under good communication circumstances;
    -Restart your device
    -Close all running apps (Stop multi-task)
    -Restart the app
     
    [2] Reflection may be delayed with various kinds of issue, mainly with communication error
    After conducting the in-app purchase, sometimes the result may be delayed to come out with various kinds of issue such as App Store side server communication delay.
    Please be informed that sometimes this may take 2-3 days, so please be patient until then.
     
    [3] If none of [1] and [2] did not help you with your situation
    We need the following information to properly assist you.
     
    (1)Order day and time
    (2)Price
    (3)Purchased item name
    (4)User ID
    (5)User Name
    *If you have been conducting several transactions, we need details of every one of them which may not functioning correctly

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  • I haven't received the invoice e-mail from you. Why?
    Fee/Point
    The invoice will be send from Apple Inc. The e-mail may take few days to be received after your purchase.

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  • The app shows "Waiting" and I can play it since the last update. What can I do?
    How To Play
    Please try all the following methods when your device shows "Waiting";
     
    [1] Make sure your Network connection is stable and try the steps below
    + Turn the power OFF
    (Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off.
    After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.)
     
    + Stop Multitasking
    # with iOS 6 or older
    Double-click the Home button to see recently used apps. Long-press icons and tap the [-] mark on the left top.
    # with iOS 7 or later
    Double-click the Home button to see recently used apps. Then swipe up on the app you want to close.
     
    [2] Reset your device
    Press and hold the power button and home button at the same time. Please keep pressing even when the power off menu is displayed on screen > Release the buttons when the Apple logo has appeared > Please wait until the device starts again
    **No data or settings will be lost from this procedure.
     
    If the issues still persist after the above methods, please update the version of this app using your computer, and then sync it to your device.

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  • Use of Stamina recovery
    Data Transfer
    [Q. I tried to recover my Stamina with using Rainbow Gem, but it didn't recover]
    Please try the following procedure;
    * [Other] Back to Title menu 
    * Restart your App
    If Stamina didn't recover correctly even you have conducted above procedure, please contact us with following information;
    (1)The [ID] on your profile page
    (2)Date and Time of the issue 

     

    Was this QA useful? useful useless Thank You

  • What OS are supported?
    Compatibility
    (As of September 1, 2018)
    Recommended OS version:
    iOS 9.0 and up

    [Notes for Operation]
    [1] Please be sure to use this application with the operating system stated here.
    [2] Even if used with the above operating systems, the application may not function properly due to factors related to the usage environment or your device.

    Was this QA useful? useful useless Thank You

  • How can I change the language used in app?
    How To Play

    To change the display language, click the "SUPPORT/CONFIGURE" button on the upper side of the display of the app.
     Please note that you can only choose English or French.

    Was this QA useful? useful useless Thank You

  • In which country is the game available?
    Others/Notes
    The officially released countries are as below;
     
    Canada, United States of America, United Kingdom, Germany, Italy, Spain, New Zealand, Australia, Norway, Denmark, Sweden, Austria, Netherlands, Switzerland, Ireland, Portugal, Finland, Luxembourg, Greece, France, Poland, Estonia, Cyprus, Slovakia, Slovenia, Philippine, Brazil, Mexico, Lithuania, India, Israel, Turkey, South Africa, Bulgaria, Croatia, Czech Republic, Hungary, Iceland, Latvia, Malta, Romania(only Android ver. available),  and Liechtenstein
     
    Please note that official support is only provided in these countries, but if your country is not part of the countries wherein the app is distributed, we will still do our best to provide you support with your issue.
    However, kindly note that the application is not guaranteed to work properly in countries aside from the ones we have mentioned.
     
    Also, any special way of playing such as the use of emulators will also be unsupported.

    Was this QA useful? useful useless Thank You

  • I want to restore my account
    Data Transfer